not ringing simultaneously different phones with same extension

i configured windows softphone, mobile softphone with same extension eg 2222. if somebody calling extension 2222 its not ringing both phones simultaneously. either one is ringing.

What could be the reason? As per my knowledge it should ring simultaneously. ring device is set to yes.

You either have to increase the max contacts or create a device for each client.

max contact were already set to 4. still it was only ringing in one device.

Ensure that both contacts are up in Asterisk. If they are, you’ll need to look at sngrep or Asterisk debug.

yes. both contacts are up and working. i can see both registered. but when it receives incoming call only one phone is ringing and not both

Check if your phone is rejecting the call due to codecs or any other reason!

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