# No update fax log when call is NO ANSWER

**URL:** https://forums.vitalpbx.org/t/no-update-fax-log-when-call-is-no-answer/4050
**Category:** VitalPBX 4
**Created:** [May 5, 2024, 5:29am UTC](https://forums.vitalpbx.org/t/no-update-fax-log-when-call-is-no-answer/4050 "2024-05-05T05:29:46Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![norman\_namkoong](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/norman_namkoong/32/270_2.png) [@norman\_namkoong](https://forums.vitalpbx.org/u/norman_namkoong)
#### Post date: [May 5, 2024, 5:29am UTC](https://forums.vitalpbx.org/t/no-update-fax-log-when-call-is-no-answer/4050/1 "2024-05-05T05:29:46Z")

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Hi,

VitalPBX 4.1.0 R3

there is no update faxlog when outgoing callee is NO ANSWER.

 ![no update faxlog](https://forums.vitalpbx.org/uploads/default/original/2X/3/3c30dfb0552fc09a1b1ed1e12a21affef790839f.png)

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### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [May 5, 2024, 7:07am UTC](https://forums.vitalpbx.org/t/no-update-fax-log-when-call-is-no-answer/4050/2 "2024-05-05T07:07:48Z")

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It will try again for quite some time.  
How long did you wait?  
What are you sending settings?

Has nothing to do with permissions, or has it?

> [@Permission Denied error when attempting to send fax via web UI.](https://forums.vitalpbx.org/t/permission-denied-error-when-attempting-to-send-fax-via-web-ui/4047/3):
>
> All packages are up to date. [image] Virtual Faxes addon shows as 4.0.1-2

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<div class="post-metadata">

### Author: ![norman\_namkoong](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/norman_namkoong/32/270_2.png) [@norman\_namkoong](https://forums.vitalpbx.org/u/norman_namkoong)
#### Post date: [May 5, 2024, 7:40am UTC](https://forums.vitalpbx.org/t/no-update-fax-log-when-call-is-no-answer/4050/3 "2024-05-05T07:40:02Z")

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thanks for reply

it works answer muchine by same sending setting.

i think this dialplan never going to when NO ANSWER.

same =\> n,GotoIf($[“${FAX\_CALL}”=“true”]?:after-fax)  
same =\> n,NoOp(Fax call detected, QUEUED: ${FAX\_CALL})  
same =\> n,ExecIf($[${AST\_OUTGOING\_ATTEMPT}\<${MAX\_FAX\_TRIES}]?System(/usr/share/vitalpbx/scripts/virtual\_faxes “updateFaxLogStatus” “${TENANT}” “${FAX\_LOG}” “QUEUED” “”):System(/usr/share/vitalpbx/scripts/virtual\_faxes “updateFaxLogStatus” “${TENANT}” “${FAX\_LOG}” “FAILED” “${DIALSTATUS}”))  
same =\> n(after-fax),NoOp(End Fax Section)

but, BUSY everything is OK.

we need this

Status : No ANSWER(REPONSE)  
error\_info : No ANSWER (something like this)