# No records on log, no reports

**URL:** <https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797>\
**Category:** Sonata Suite\
**Created:** [May 25, 2023, 6:44am UTC](https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797 "2023-05-25T06:44:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![santyabreu](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/santyabreu/32/1383_2.png) [@santyabreu](https://forums.vitalpbx.org/u/santyabreu)\
**Post date:** [May 25, 2023, 6:44am UTC](https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797/1 "2023-05-25T06:44:39Z")

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Hello  
After installing VitalPBX version 4 from scratch and installing the latest version of Sonata billing, we found that the call log does not work, so we can not generate any report.

I have followed the following steps:  
Deleted the add-on  
Deleted the sonata\_billing database  
Deleted the whole directory /usr/share/billing  
Reinstalled the plugin  
Synchronised the extensions  
Synchronised trunks  
Redefined costs and rates  
Does not work.  
It is striking that the URL was previously /billing and now it is /call-accounting.  
We have checked practically everything, with no solution. We need a solution to this urgently. The current version is: 4.0.0-3  
Thanks

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<div class="post-metadata">

**Author:** ![santyabreu](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/santyabreu/32/1383_2.png) [@santyabreu](https://forums.vitalpbx.org/u/santyabreu)\
**Post date:** [September 11, 2023, 6:43pm UTC](https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797/2 "2023-09-11T18:43:12Z")

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Please, any help about this? Still cannot see any call in billing