# Loses Connection

**URL:** https://forums.vitalpbx.org/t/loses-connection/5473
**Category:** VitXi WebRTC
**Created:** [June 4, 2025, 2:18am UTC](https://forums.vitalpbx.org/t/loses-connection/5473 "2025-06-04T02:18:51Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![LKelly](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/l/858c86/32.png) [@LKelly](https://forums.vitalpbx.org/u/LKelly)
#### Post date: [June 4, 2025, 2:18am UTC](https://forums.vitalpbx.org/t/loses-connection/5473/1 "2025-06-04T02:18:51Z")

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We are finding that we need to restart VitXi every 30 minutes or so to keep chats up to date. We also note that the badget and or screen pop. VitXi seems to be extremely flaky and not a via product for business. Can this please be looked at ASAP.

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [June 4, 2025, 4:03pm UTC](https://forums.vitalpbx.org/t/loses-connection/5473/2 "2025-06-04T16:03:10Z")

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What version of VitalPBX and VitXi are you using?

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### Author: ![LKelly](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/l/858c86/32.png) [@LKelly](https://forums.vitalpbx.org/u/LKelly)
#### Post date: [June 5, 2025, 12:30am UTC](https://forums.vitalpbx.org/t/loses-connection/5473/3 "2025-06-05T00:30:18Z")

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Vital is 4.5.0-7  
VitXi is 4.5.0-4

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### Author: ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)
#### Post date: [June 5, 2025, 2:18pm UTC](https://forums.vitalpbx.org/t/loses-connection/5473/4 "2025-06-05T14:18:50Z")

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You are on old versions. See changelog.  
Can you please run apt update and apt upgrade?

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### Author: ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [June 5, 2025, 3:52pm UTC](https://forums.vitalpbx.org/t/loses-connection/5473/5 "2025-06-05T15:52:43Z")

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Hello!

Could you please proceed to update to the latest available version ( **4.5.0-6** )?

Also, could you kindly provide more details about the issues you’ve been experiencing?

After performing the update, please check if the problems persist.

Additionally, could you please share screenshots of the following settings (make sure to hide any sensitive information):

- Default WebRTC Profile
- HTTP Server
- Mini HTTP Server
- RTP Settings

Best regards,

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### Author: ![LKelly](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/l/858c86/32.png) [@LKelly](https://forums.vitalpbx.org/u/LKelly)
#### Post date: [June 5, 2025, 10:02pm UTC](https://forums.vitalpbx.org/t/loses-connection/5473/6 "2025-06-05T22:02:09Z")

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Thank you, I have just updated and the chat badge is now back. Please see set up below.

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/6/611d860021cf9dc8a7faf91cfdb64d125f84f7d0.png)  
 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/e/ef63a3f11bf6f6cc64a2f97b5690763873389a0b.png)  
 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/4/44a4869414dfbf75b8a110440e3993ab31d7bc84.png)  
 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/4/40614a3ab3200634d8891048239b90c2aa5878e9.png)

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<div class="post-metadata">

### Author: ![LKelly](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/l/858c86/32.png) [@LKelly](https://forums.vitalpbx.org/u/LKelly)
#### Post date: [June 16, 2025, 3:45am UTC](https://forums.vitalpbx.org/t/loses-connection/5473/7 "2025-06-16T03:45:09Z")

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@maynor are our settings correct? any changes to make?

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### Author: ![maynor](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/3e96dc/32.png) [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [June 16, 2025, 4:44pm UTC](https://forums.vitalpbx.org/t/loses-connection/5473/8 "2025-06-16T16:44:07Z")

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Hello,

Sorry for the delay in the response,

Yes, the settings are correct. Have you already updated to the latest version **4.5.0-6**?

If you are still experiencing issues, please open a ticket in our helpdesk: [Login - VitalPBX HelpDesk](https://helpdesk.vitalpbx.com/operator/)

Best regards,