# IVR Stats - Call Status - What is meaning of 'failed'? **URL:** \ **Category:** VitalPBX\ **Created:** [August 24, 2021, 4:30pm UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340 "2021-08-24T16:30:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![oakie22](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/oakie22/32/242_2.png) [@oakie22](https://forums.vitalpbx.org/u/oakie22)\ **Post date:** [August 24, 2021, 4:30pm UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/1 "2021-08-24T16:30:43Z")
In IVR Stats, I see that most of the rows, in the Call Status column, show ‘FAILED’. What does that mean? My IVR choices are something like “press 1 for sales and 2 for service” The destinations are: 1 → a queue 2 → a ring group All of my test calls work as expected. I don’t understand why the reports indicate “FAILED”. **What is the meaning of “FAILED” in this context?** ---
**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Post date:** [August 24, 2021, 5:18pm UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/2 "2021-08-24T17:18:18Z")
Hello @oakie22, Welcome to the community! Can you please post a screenshot where you see failed, as well as the version of VitalPBX you are using? Thanks ---
**Author:** ![oakie22](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/oakie22/32/242_2.png) [@oakie22](https://forums.vitalpbx.org/u/oakie22)\ **Post date:** [August 24, 2021, 5:34pm UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/3 "2021-08-24T17:34:29Z")
![ipbx-ivr-failed](https://forums.vitalpbx.org/uploads/default/original/1X/e604f99065d5e29c34f29251e44573a4d16f7a92.png) VitalPBX 3.0.9-5 ---
**Author:** ![mo10](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/m/58f4c7/32.png) [@mo10](https://forums.vitalpbx.org/u/mo10)\ **Post date:** [August 25, 2021, 7:13am UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/4 "2021-08-25T07:13:22Z")
Failed usually means failed. So like the extension was not connected/unavailable. If it was ringing then usually it would be a answer or no answer. Call the IVR and check it. Then look at the IVR-Stats. ---
**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Post date:** [August 25, 2021, 8:51am UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/5 "2021-08-25T08:51:16Z")
To confirm if the call actually failed, look at the asterisk log. If you need help understanding it, please upload a full call trace to pastebin and post the link here. ---
**Author:** ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)\ **Post date:** [September 24, 2021, 8:52am UTC](https://forums.vitalpbx.org/t/ivr-stats-call-status-what-is-meaning-of-failed/340/6 "2021-09-24T08:52:03Z")
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