# iOS 17 direct dial not working

**URL:** https://forums.vitalpbx.org/t/ios-17-direct-dial-not-working/4025
**Category:** VitalPBX Mobile
**Created:** [April 25, 2024, 3:37pm UTC](https://forums.vitalpbx.org/t/ios-17-direct-dial-not-working/4025 "2024-04-25T15:37:46Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![vince](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/v/b5e925/32.png) [@vince](https://forums.vitalpbx.org/u/vince)
#### Post date: [April 25, 2024, 3:37pm UTC](https://forums.vitalpbx.org/t/ios-17-direct-dial-not-working/4025/1 "2024-04-25T15:37:46Z")

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Hi,  
I use VitalPBX Connect since the first publication of the app on the Apple Store  
I have now a problem since a couple of months without finding a solution.  
Before iOS 17.2, it was possible on my iphone to make direct call using contacts app or search tool with the selection of VitalPBX Connect in the choice list.

Now, it’s impossible to find a way to make this work again

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/1/1c4c64716ac2b31490969ae96f5d0f6073c604d8.jpeg)

When I select a call with The VitalPbx connect app, the app opens, but there is no call

I tried delete and reinstall VitalPBX Connect app  
I tried reset and reinstall of the iphone  
I tried delete and new configuration of the extension on the app

None of these work…

Do you have some others solutions to propose ?

I didn’t found anything on this problem, and I don’t know if it’s an iOS limitation/problem or a VitalPBX connect problem.

That’s why I ask you some help 😉

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [April 25, 2024, 3:39pm UTC](https://forums.vitalpbx.org/t/ios-17-direct-dial-not-working/4025/2 "2024-04-25T15:39:14Z")

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Hi there!

I’ve been notified that there’s a new version available in the App store. Try updating and testing again!

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### Author: ![vince](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/v/b5e925/32.png) [@vince](https://forums.vitalpbx.org/u/vince)
#### Post date: [April 26, 2024, 3:51pm UTC](https://forums.vitalpbx.org/t/ios-17-direct-dial-not-working/4025/3 "2024-04-26T15:51:21Z")

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Hi Miguel,

When i saw the new release, i made the update and try it, but the problem keep the same.  
The installed version of VitalPBX Connect is 1.8 build 1FF177  
The iPhone is a 13 Pro with iOS 17.4.1