# Incorrect counter of lost calls

**URL:** <https://forums.vitalpbx.org/t/incorrect-counter-of-lost-calls/2137>\
**Category:** Sonata Stats Issues\
**Created:** [December 21, 2022, 12:27pm UTC](https://forums.vitalpbx.org/t/incorrect-counter-of-lost-calls/2137 "2022-12-21T12:27:24Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jppedrosa](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/j/f0a364/32.png) [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\
**Post date:** [December 21, 2022, 12:27pm UTC](https://forums.vitalpbx.org/t/incorrect-counter-of-lost-calls/2137/1 "2022-12-21T12:27:24Z")

</div>

Hi,

We notice that the number of lost calls from the agents are incorrect.

This agent, are in more than one queue, and the calls that other members answer in the queues, are counted as like lost calls to this agent.

This happens in all othes agents.

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/7/7d32b54519dc33150c17efcbe032df45406cc3ec.png)

Version:

![image](https://forums.vitalpbx.org/uploads/default/original/2X/6/6436db2539d4be095aea4f4e23e73a3480439269.png)

License:

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/f/f1ca019cc8c55ce10aed8508ae2194e97ae0c141.png)

Could you fix this counter please.

---

<div class="post-metadata">

**Author:** ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)\
**Post date:** [December 21, 2022, 2:29pm UTC](https://forums.vitalpbx.org/t/incorrect-counter-of-lost-calls/2137/2 "2022-12-21T14:29:48Z")

</div>

Using a Ring Strategy other than “Ring All” must improve your stats.