# Error install VitXi
**URL:** https://forums.vitalpbx.org/t/error-install-vitxi/5326
**Category:** VitXi WebRTC
**Created:** [April 19, 2025, 5:00pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326 "2025-04-19T17:00:17Z")
**Posts on this page:** 16
**Page:** 1
### Author:  [@Juliano\_Targa](https://forums.vitalpbx.org/u/Juliano_Targa)
#### Post date: [April 19, 2025, 5:00pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/1 "2025-04-19T17:00:17Z")
Hi Folks.
Iam trying to install vitxi but on the browser screen i have this error:
Could not connect. Please check your settings.
On the cli i try to do:
php artisan logs:clear && php artisan app:fix-permissions
php artisan migrate:fresh --force
php artisan websockets:ssl-config
systemctl restart vitxi && systemctl restart vitxi-worker
on the php artisan migrate:fresh --force i get the result:
2020\_05\_20\_200419\_create\_groups\_table … 12.82ms FAIL
In Factory.php line 864:
Class “Database\Factories\GroupFactory” not found
I hope someone help me.
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 20, 2025, 8:29pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/2 "2025-04-20T20:29:26Z")
Hi Sir!
It seems that the installation is corrupted, could you please check if this VitXi version is 4.5.0-4,
Best Regards,
---
### Author:  [@Juliano\_Targa](https://forums.vitalpbx.org/u/Juliano_Targa)
#### Post date: [April 22, 2025, 2:40pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/3 "2025-04-22T14:40:10Z")
Yes!
The version is: 4.5.0-4
I cant do new installation, the server is in production.
How Can I verify the database?
Att
---
### Author:  [@lifeline](https://forums.vitalpbx.org/u/lifeline)
#### Post date: [April 22, 2025, 3:25pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/4 "2025-04-22T15:25:12Z")
I am running into a server cant connect error also on 4.5.0-4
I am helping a friend get his new VitalPBX up and running.
None of the Vitxi CLI commands have fixed the problem. I have uninstalled and reinstalled multiple times.
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 22, 2025, 3:28pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/5 "2025-04-22T15:28:07Z")
We would like to review the issue in detail, I sent you a private message
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 22, 2025, 3:34pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/6 "2025-04-22T15:34:52Z")
Please send a screenshot (make sure to hide any sensitive information) of the latest log file located at `/usr/share/vitxi/backend/storage/logs/`
---
### Author:  [@lifeline](https://forums.vitalpbx.org/u/lifeline)
#### Post date: [April 22, 2025, 4:54pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/7 "2025-04-22T16:54:09Z")
Unable to see any logs at that location
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 22, 2025, 5:38pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/8 "2025-04-22T17:38:01Z")
Have you set a password for the root user of the database?
---
### Author:  [@lifeline](https://forums.vitalpbx.org/u/lifeline)
#### Post date: [April 22, 2025, 6:01pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/9 "2025-04-22T18:01:23Z")
I have a root user and pw for the OS, I haven’t specifically set one for the db; unless the installation does that. Im sorry, I am windows guy, so I am learning Linux as I go. Normally when I install Vital and then open up the Vitxi it has me set the un/pw for the db for the install, however this time it shows it can’t connect to the server as you see in the picture.
---
### Author:  [@Dperron2.5](https://forums.vitalpbx.org/u/Dperron2.5)
#### Post date: [April 23, 2025, 2:41am UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/10 "2025-04-23T02:41:19Z")
Hi i have same error on fresh install
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 23, 2025, 3:41pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/11 "2025-04-23T15:41:20Z")
**Hello everyone!**
We’ve rebuilt the latest version to fix this issue. Please follow the steps below to apply the fix:
1. Go to the **Addons** module in VitalPBX.
2. Click the **“Check Online”** button.
3. Find the **VitXi** addon and click **“Reinstall”**.
4. Once reinstalled, run the following commands in the terminal:
`sudo chown -R www-data:www-data /usr/share/vitxi/backend/*`
`vitxi optimize && vitxi logs:clear`
`systemctl enable vitxi && systemctl start vitxi`
`systemctl enable vitxi-worker && systemctl start vitxi-worker`
`firewall-cmd --permanent --zone=public --add-port=8089/tcp`
`firewall-cmd --reload`
Finally, reload VitXi and complete the setup wizard.
---
### Author:  [@dperron25](https://forums.vitalpbx.org/u/dperron25)
#### Post date: [April 23, 2025, 3:52pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/12 "2025-04-23T15:52:41Z")
Thanks Maynor for remote support
---
### Author:  [@lifeline](https://forums.vitalpbx.org/u/lifeline)
#### Post date: [April 24, 2025, 2:03pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/13 "2025-04-24T14:03:16Z")
I tried the solution listed and it didn’t resolve our issue. Still seeing Cant Connect. What next?
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 24, 2025, 2:15pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/14 "2025-04-24T14:15:28Z")
Only if it is a new installation, run: vitxi migrate:fresh
Then try to complete the wizard,
Greetings,
---
### Author:  [@lifeline](https://forums.vitalpbx.org/u/lifeline)
#### Post date: [April 24, 2025, 3:01pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/15 "2025-04-24T15:01:03Z")
Maynor,
That did it, working now!
Thank You so much for all that you do, we appreciate the time you dedicate to the forums.
John
---
### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [April 24, 2025, 3:13pm UTC](https://forums.vitalpbx.org/t/error-install-vitxi/5326/16 "2025-04-24T15:13:07Z")
That’s great to hear, glad it worked!
I really appreciate your kind words. It’s always a pleasure to help out. Don’t hesitate to reach out if anything else comes up!
Best regards,