Custom context in multi tenant

[ARehman]

Thanks a lot, it worked, last question, If I have to add multiple context, can I change the name to anything from custom-contexts

[custom-contexts](+)

exten => cc-7,1,Noop()
 same => n,Gosub(email-notify-DM1,s,1(T5_cos-all,9003,1))

[email-notify-DM1]
exten=> _.,1,Set(user=admin)
same=>n,Set(Answer=${CURL(https://example.com/admin/client_data_received?client_id="${CALLERID(number)}"&token=adFki1234861252235fgh1))
same=>n,Goto(${ARG1},${ARG2},${ARG3})

[PitzKey]

No, VitalPBX is sending the calls to the extension in the custom-contexts context.

[ARehman]

how can I use 2 seperate CC in sub tenant, only first one is working and second one gives this error :

LOG

Executing [app-incoming@sub-set-call-vars:1] NoOp("PJSIP/T5_51001-0000001d", "Incoming Call App CDR") in new stack
    -- Executing [app-incoming@sub-set-call-vars:2] GotoIf("PJSIP/T5_51001-0000001d", "0?:return") in new stack
    -- Goto (sub-set-call-vars,app-incoming,6)
    -- Executing [app-incoming@sub-set-call-vars:6] Return("PJSIP/T5_51001-0000001d", "") in new stack
    -- Executing [9005@T5_cos-all-post:2] NoOp("PJSIP/T5_51001-0000001d", "Custom Application: custom-contexts1") in new stack
    -- Executing [9005@T5_cos-all-post:3] Goto("PJSIP/T5_51001-0000001d", "custom-contexts,cc-11,1") in new stack
    -- Goto (custom-contexts,cc-11,1)
[2021-11-20 21:02:42] WARNING[9454][C-0000001e]: pbx.c:4510 __ast_pbx_run: Channel 'PJSIP/T5_51001-0000001d' sent to invalid extension but no invalid handler: context,exten,priority=custom-contexts,cc-11,1
[2021-11-20 21:02:54] ERROR[8638]: res_pjsip_outbound_authenticator_digest.c:450 digest_create_request_with_auth: Host: '145.239.255.24:5061': There were no auth ids available
[2021-11-20 21:03:24] ERROR[8638]: res_pjsip_outbound_authenticator_digest.c:450 digest_create_request_with_auth: Host: '145.239.255.24:5061': There were no auth ids available

[custom-contexts] (+)
exten => cc-10,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9003,1(T5_cos-all,9003,1))

[custom-contexts1]  (+)
exten => cc-11,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9004,1(T5_cos-all,9004,1))

[PitzKey]

This is what I tried to explain earlier. You keep them all under the same context.

[custom-contexts] (+)
exten => cc-10,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9003,1(T5_cos-all,9003,1))

exten => cc-11,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9004,1(T5_cos-all,9004,1))

[ARehman]

Thanks for all your time, it worked on first attempt, as soon as I created a CC in main tenant, broken again, getting this error.

[custom-contexts] (+)
exten => cc-12,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9003,1(T5_cos-all,9003,1))

exten => cc-13,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9004,1(T5_cos-all,9004,1))

LOGS

   -- Executing [app-incoming@sub-set-call-vars:6] Return("PJSIP/T5_51001-0000003c", "") in new stack
    -- Executing [9001@T5_cos-all-post:2] NoOp("PJSIP/T5_51001-0000003c", "Custom Application: Tenant CC Test") in new stack
    -- Executing [9001@T5_cos-all-post:3] Goto("PJSIP/T5_51001-0000003c", "custom-contexts,cc-12,1") in new stack
    -- Goto (custom-contexts,cc-12,1)
    -- Executing [cc-12@custom-contexts:1] NoOp("PJSIP/T5_51001-0000003c", "Tenant CC Test") in new stack
    -- Executing [cc-12@custom-contexts:2] Gosub("PJSIP/T5_51001-0000003c", "custom-contexts,s,1(ext-queues,9003,1)") in new stack
[2021-11-21 01:45:05] ERROR[8551][C-0000003d]: app_stack.c:593 gosub_exec: Attempt to reach a non-existent destination for Gosub: (Context:custom-contexts, Extension:s, Priority:1)
  == Spawn extension (custom-contexts, cc-12, 2) exited non-zero on 'PJSIP/T5_51001-0000003c'

[PitzKey]

What does Tenant CC Test do? You seem to be sending it to a non existent destination.

[ARehman]

This is just a name of custom application

[PitzKey]

What are you trying to achieve? You need to send it to your own custom context that actually exist…

[ARehman]

From sub tenant T5

1. Call custom application
2. Invoke a HTTPS link
3. Transfer to queue, T5 own queue

[custom-contexts] (+)
exten => cc-12,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9003,1(T5_cos-all,9003,1))

exten => cc-13,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9004,1(T5_cos-all,9004,1))

[email-notify-DM1]
exten=> _.,1,Set(user=admin)
same=>n,Set(Answer=${CURL(https://example.com/admin/client_data_received?client_id="${CALLERID(number)}"&token=adFki1234861252235fgh1))
same=>n,Goto(${ARG1},${ARG2},${ARG3})

What context name should I use from the GUI?

custom-contexts

Or

email-notify-DM

[PitzKey]

Again, the problem is that VitalPBX does not create the cc-XX extension when you are under a tenant. So all you need to do, is create it on your own like you did above.

[ARehman]

I am sorry, I am not understanding, could you please give me an example how to achieve this?

Like how to create a custom context and where and how to create cc-xx extension etc

[PitzKey]

Here’s how a normal custom context would look in the GUI.

Description: Play Beep
Context: my-play-beep
Extension: s
Priority: 1

Destination: Queue > 1123

Now in your custom.conf file, you would have something like:

[my-play-beep]
exten => s,1,Noop(Playing a beep sound)
exten => s,n,Playback(beep)
exten => s,n,Goto(${ARG1},${ARG2},${ARG3})

That is all you need to do normally in order for things to work. The reason for that is, is because VitalPBX is generating the following dialplan:

[custom-contexts]

exten => cc-27,1,Noop(Play Beep)
 same => n,Gosub(my-play-beep,s,1(1123,cos-all,1)

So the bug that we are having trouble here is with the exten cc-27 not getting generated under tenants. So all you need to do is to create these extensions under the custom-contexts context in your custom.conf file.

So if you need to create multiple Custom Context entries in the GUI, you will need to add these cc-xx extensions in your custom.conf file.

[ARehman]

this is exactly what I am doing , when I dial 9001 (custom app code), I am getting the error, even cc-16 is hard coded in my custom.conf file

My custom.conf file

[custom-contexts] (+)
exten => cc-16,1,Noop()
 same => n,Gosub(email-notify-DM-ST,Sales-9003,1(T5_cos-all,9003,1))

[email-notify-DM]
exten=> _.,1,Set(user=admin)
same=>n,Set(Answer=${CURL(https://example.com/admin/client_data_received?client_id="${CALLERID(number)}"&token=adFki1234861252235fgh1))
same=>n,Goto(${ARG1},${ARG2},${ARG3})

LOGS:

-- Executing [s@sub-local-dialing:5] Return("PJSIP/T5_51001-0000006c", "") in new stack
    -- Executing [s@T5_cos-all:12] GotoIf("PJSIP/T5_51001-0000006c", "0?end-call") in new stack
    -- Executing [s@T5_cos-all:13] Set("PJSIP/T5_51001-0000006c", "OUTBOUND_PROFILE=") in new stack
    -- Executing [s@T5_cos-all:14] GotoIf("PJSIP/T5_51001-0000006c", "1?post-dialing") in new stack
    -- Goto (T5_cos-all,s,16)
    -- Executing [s@T5_cos-all:16] Goto("PJSIP/T5_51001-0000006c", "T5_cos-all-post,9001,1") in new stack
    -- Goto (T5_cos-all-post,9001,1)
    -- Executing [9001@T5_cos-all-post:1] Gosub("PJSIP/T5_51001-0000006c", "sub-set-call-vars,app-incoming,1") in new stack
    -- Executing [app-incoming@sub-set-call-vars:1] NoOp("PJSIP/T5_51001-0000006c", "Incoming Call App CDR") in new stack
    -- Executing [app-incoming@sub-set-call-vars:2] GotoIf("PJSIP/T5_51001-0000006c", "0?:return") in new stack
    -- Goto (sub-set-call-vars,app-incoming,6)
    -- Executing [app-incoming@sub-set-call-vars:6] Return("PJSIP/T5_51001-0000006c", "") in new stack
    -- Executing [9001@T5_cos-all-post:2] NoOp("PJSIP/T5_51001-0000006c", "Custom Application: Tenant CC Test") in new stack
    -- Executing [9001@T5_cos-all-post:3] Goto("PJSIP/T5_51001-0000006c", "custom-contexts,cc-16,1") in new stack
    **-- Goto (custom-contexts,cc-16,1)**
    -- Executing [cc-16@custom-contexts:1] NoOp("PJSIP/T5_51001-0000006c", "custom-contexts") in new stack
    -- Executing [cc-16@custom-contexts:2] Gosub("PJSIP/T5_51001-0000006c", "custom-contexts,s,1(ext-queues,9003,1)") in new stack
[2021-11-21 22:45:10] ERROR[20241][C-0000006d]: app_stack.c:593 gosub_exec: Attempt to reach a non-existent destination for Gosub: (Context:custom-contexts, Extension:s, Priority:1)

[PitzKey]

It seems that cc-16 is already generated. Did you perhaps resubmit this Custom Context under the main tenant?

[ARehman]

resubmit under MT, didn’t work.

I removed it from the tenant and created again and new number cc-17 generated, I updated my custom.conf with cc-17 and working now, but I am sure, if I create new context from the GUI in main tenant, it will break again, this is the issue. the only workaround is to re-create if broken and update cc-xx in the file.

[custom-contexts] (+)
exten => cc-17,1,Noop()
 same => n,Gosub(email-notify-DM,Sales-9003,1(T5_cos-all,9003,1))

[miguel]

@ARehman,

Checking with the team, I’ve been told that the Custom Contexts module is not Multi-Tenant capable. Nonetheless, we expect to introduce that capability in the next VitalPBX version.

[ARehman]

Thanks, is there any ETA to fix this in next release?

[PitzKey]

Please try the latest version. VitalPBX Phone System | Change Log

[mo10]

And then check if you have the latest Addon as well:

Custom Context Module :You have to get a license to access this module from tenants

Latest VitalPBX 3.1.4-1. Custom Context Module says: “You have to get a license to access this module from tenants.” Multi Tenant is not even installed. Or is Custom Context in general now an extended feature? Even when not using Multitenant? Thx

[PitzKey]

@ARehman please let us know if it is working as expected now.