Class of Service for IVRs


It is possible to allow extensions or agents that are assigned to a IVR , to make call’s to external numbers of company? Like others national numbers or internacional numbers?

What are the level of dangerous about the warning that you display?


The Class of Services gives your extensions the required permissions or restrictions for dialing outside. The IVR has nothing to do with the permissions assigned to your extensions.

When you change the CoS to an IVR, you are giving more or fewer privileges to the callers. If you use a quite open CoS, your callers may place calls to undesired numbers using your trunks.

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.