# CDR report - incoming calls the column "From" displayed the wrong information.

**URL:** https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500
**Category:** VitalPBX
**Created:** [September 26, 2024, 8:37am UTC](https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500 "2024-09-26T08:37:28Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![TienNguyen](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/tiennguyen/32/2900_2.png) [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)
#### Post date: [September 26, 2024, 8:37am UTC](https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500/1 "2024-09-26T08:37:28Z")

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Hi VitalPBX Team,

I’m using  
VitalPBX 4.1.0-8  
PBX Engine 18.23.1-1

When I checked the CDR report - incoming calls the column “From” displayed the wrong information.

Please help to check,  
Thanks & regards,  
Tien

 ![image](https://forums.vitalpbx.org/uploads/default/original/2X/b/b222d3dd61abc5194c8768774f52c31b332b3213.png)

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### Author: ![TienNguyen](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/tiennguyen/32/2900_2.png) [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)
#### Post date: [October 1, 2024, 2:25am UTC](https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500/2 "2024-10-01T02:25:01Z")

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Hi VitalPBX Team,

Do you have any updates?

Thanks & regards,  
Tien.

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 1, 2024, 5:46pm UTC](https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500/3 "2024-10-01T17:46:55Z")

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Using SNGREP or the tail command get a call log to better understand what is happening.

> [@How to get a Call Log from Asterisk CLI?](https://forums.vitalpbx.org/t/how-to-get-a-call-log-from-asterisk-cli/3639):
>
> When troubleshooting Asterisk, obtaining a call log is essential to analyze the specific routes, trunks, and inbound routes a call utilizes. To retrieve this information, use the following command. Ensure you execute this command prior to initiating the outbound or incoming call. Replace “DIALED-NUMBER” in the command with the actual dialed number or DID (Direct Inward Dialing) you wish to filter. tail -f -n 50 /var/log/asterisk/full | grep "DIALED-NUMBER"

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### Author: ![system](https://forums.vitalpbx.org/uploads/default/original/1X/672b458a1d454755270c2c16adc5316b641c3c6a.png) [@system](https://forums.vitalpbx.org/u/system)
#### Post date: [October 31, 2024, 5:47pm UTC](https://forums.vitalpbx.org/t/cdr-report-incoming-calls-the-column-from-displayed-the-wrong-information/4500/4 "2024-10-31T17:47:21Z")

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