# Cannot Delete Vitxi User
**URL:** https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525
**Category:** Reporting an Issue
**Created:** [October 8, 2021, 6:31pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525 "2021-10-08T18:31:35Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [October 8, 2021, 6:31pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/1 "2021-10-08T18:31:35Z")
I’m having a problem deleting 1 particular User in Vitxi WebRTC.
I’ve tried changing their username, their login name, their password - I even tried reimporting the user into different groups (which it would allow me to do - but still wouldn’t ‘delete’) - and nothing’s worked.
I continue to get the same error, and it’s only with this 1 User.
Any thoughts would be helpful.
Thanks!!
[Vitxi User Won’t Delete|681x500](https://forums.vitalpbx.org/uploads/short-url/jk4Z8IsUd6IgLxciwi59CSnUZOj.jpeg)
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### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 8, 2021, 9:25pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/2 "2021-10-08T21:25:19Z")
Hi There,
We sent the information to the development team.
I’ll let you know when we have some information about this issue.
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### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [October 11, 2021, 7:31pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/3 "2021-10-11T19:31:29Z")
Hello Sir,
We have not been able to reproduce the error, we would like to review the problem in detail. If you like, you can send me your AnyDesk ID to the mail [maynor@vitalpbx.com](mailto:maynor@vitalpbx.com)
Regards,
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [October 11, 2021, 9:48pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/4 "2021-10-11T21:48:02Z")
Hi Maynor,
We’ll need to schedule a time/day to do that, as I can’t just leave AnyDesk open on my laptop (unattended). Let’s pick a time/day later this week, so that I can schedule it accordingly.
Franke
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### Author:  [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [October 11, 2021, 9:49pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/5 "2021-10-11T21:49:17Z")
@fnlauria, could you please open a ticket to manage this internally and schedule the assistance at a time the works for all of us.
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [October 11, 2021, 9:51pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/6 "2021-10-11T21:51:12Z")
Will do!
Once it’s resolved, we can post the solution here, for everyone else.
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### Author:  [@fnlauria](https://forums.vitalpbx.org/u/fnlauria)
#### Post date: [October 15, 2021, 6:11pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/7 "2021-10-15T18:11:21Z")
Resolved… thank you!
I’ll leave it to “Maynor Peralta” from VPBX to explain what he did (for whomever might like to know).
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### Author:  [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)
#### Post date: [October 16, 2021, 4:20pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/8 "2021-10-16T16:20:15Z")
It does not seem like he’s on the forums. Mind explaining what the issue was?
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### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [October 18, 2021, 4:41pm UTC](https://forums.vitalpbx.org/t/cannot-delete-vitxi-user/525/9 "2021-10-18T16:41:42Z")
Hello!
It is a validation issue in the VitXi backend. It seems that when the extension is changed to a user, the problem occurs.
We are testing and analyzing the problem in detail.
As soon as we have a more specific conclusion of the problem, we will let you know through this topic.
Regards,