# Calls not connecting

**URL:** https://forums.vitalpbx.org/t/calls-not-connecting/1968
**Category:** VitalPBX Mobile
**Created:** [November 7, 2022, 12:55pm UTC](https://forums.vitalpbx.org/t/calls-not-connecting/1968 "2022-11-07T12:55:25Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![support.vei](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/ac91a4/32.png) [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [November 7, 2022, 12:55pm UTC](https://forums.vitalpbx.org/t/calls-not-connecting/1968/1 "2022-11-07T12:55:25Z")

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Hi All,  
I have an issue with the mobile app, this issue is occurring on both Apple iOS and Android.  
The issue is when one phone calls the other I get the push notification when I answer the call it gets disconnected and forwards the call to Voicemail.

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### Author: ![miguel](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/miguel/32/415_2.png) [@miguel](https://forums.vitalpbx.org/u/miguel)
#### Post date: [December 1, 2022, 4:10pm UTC](https://forums.vitalpbx.org/t/calls-not-connecting/1968/3 "2022-12-01T16:10:51Z")

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Force the codecs for the Mobile device. Try with ULAW and ALAW

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### Author: ![support.vei](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/ac91a4/32.png) [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [December 2, 2022, 3:15pm UTC](https://forums.vitalpbx.org/t/calls-not-connecting/1968/4 "2022-12-02T15:15:41Z")

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I will try this thank you