Call Queue - CallerID

Reporting an Issue
1

System Information
Debian GNU/Linux 11 (bullseye)
Kernel: 5.10.0-21-amd64
Asterisk: 18.16.0
VitalPBX: 4.0.2-1
PHP Version: 8.1.11

Found the CallerID from a Queue has not spacing or separation from Queue name and Caller ID.

Example:
Queue Name: After Hours
Inbound Caller: Cordless

On queue members inbound call, they see After HoursCordless.
SIP Invite section shown below.
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Checking, the issue lies line 2552 of extensions__20-baseplan.conf.

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image908×208 7.95 KB

I have manually adjusted to suit some nicer spacing

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image896×203 7.95 KB

Result is now a more user friendly name
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Is development able to add a fix for this in core? Possible check any other routines this may also be applicable too i.e. Ring Groups etc?

2

You can add a space in the form.

"After Hours "

3

As in… name the queue 'After Hours ’ or keeping with my example with hyphen 'After Hours - '?

If so, yes that had already been known given what was found - however we deemed it a poor way to remedy a root cause and elected to have it correctly raised as a bug.

4

Some people prefer no space. So, if you want a space a hyphen, or whatever, you can do that from the GUI.

2 Likes
5

We label ours with short codes then a colon, forcing a space just wastes valuable screen space so I agree the proper solution is add a space if you want one but don’t force it.

Example from the Help Desk line = HD:CALLER NAME

1 Like