# Call forwarding immediately is not working if original call comes from another extrension

**URL:** https://forums.vitalpbx.org/t/call-forwarding-immediately-is-not-working-if-original-call-comes-from-another-extrension/5969
**Category:** VitalPBX 4
**Created:** [January 15, 2026, 2:56am UTC](https://forums.vitalpbx.org/t/call-forwarding-immediately-is-not-working-if-original-call-comes-from-another-extrension/5969 "2026-01-15T02:56:30Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![supportSNCO](https://forums.vitalpbx.org/letter_avatar_proxy/v4/letter/s/dfb087/32.png) [@supportSNCO](https://forums.vitalpbx.org/u/supportSNCO)
#### Post date: [January 15, 2026, 2:56am UTC](https://forums.vitalpbx.org/t/call-forwarding-immediately-is-not-working-if-original-call-comes-from-another-extrension/5969/1 "2026-01-15T02:56:30Z")

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Hi community,

We think there is a bug in VitalPbx 4.5. Do not hesitate to correct us if we are wrong. Here is our scenario

- Extension 100 has a voicemail activate but set the **call forwarding Immediate (CFI)** to external number 555-555-1234
- Extension 101 has a **call forwarding on No Answer (CFN)** to Extension 100
- Someone external calls (eg. 450-111-2222) extension 101 but the latter does not answer. The call is being forward to extension 100

**ACTUAL RESULT** : Calls from 450-111-2222 never gets forwarded as per **CFI** and is sent to extension 100 voicemail

**EXPECTED RESULT** : Calls should have been forwarded to 555-555-1234 as set by extension 100

Is this behaviour works as expected? If so, how shall we configure the extension/PBX to get the **expected result**?