# bug with extensions import

**URL:** <https://forums.vitalpbx.org/t/bug-with-extensions-import/2879>\
**Category:** Reporting an Issue\
**Created:** [June 22, 2023, 1:07pm UTC](https://forums.vitalpbx.org/t/bug-with-extensions-import/2879 "2023-06-22T13:07:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sayed](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/sayed/32/1223_2.png) [@sayed](https://forums.vitalpbx.org/u/sayed)\
**Post date:** [June 22, 2023, 1:07pm UTC](https://forums.vitalpbx.org/t/bug-with-extensions-import/2879/1 "2023-06-22T13:07:09Z")

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Hello,

i have noticed that there is a bug with importing extensions on Vitalpbx v3 latest version as if the extension number have the same tenant number or tenant number repeated in the extension as for example : tenant number is 202 and the extension number is 202 or 202x (2020, 2021, and so one ). the Vitalpbx creates the extension number as blank. could you please check that point and update us her in the forms?

Regards,

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**Author:** ![Ales\_V](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/ales_v/32/1246_2.png) [@Ales\_V](https://forums.vitalpbx.org/u/Ales_V)\
**Post date:** [June 22, 2023, 1:54pm UTC](https://forums.vitalpbx.org/t/bug-with-extensions-import/2879/2 "2023-06-22T13:54:58Z")

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See here:

> [@Webportal extension trimmed on Tenant](https://forums.vitalpbx.org/t/webportal-extension-trimmed-on-tenant/1931):
>
> When enabling web portal access for tenant extension, username gets trimmed by the tenant number. For example if Tenant number is 11 and you want to create Portal User: 11 311, the result is: 11 3. So extension number gets trimmed (11). [image] [image]

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**Author:** ![sayed](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/sayed/32/1223_2.png) [@sayed](https://forums.vitalpbx.org/u/sayed)\
**Post date:** [June 22, 2023, 2:02pm UTC](https://forums.vitalpbx.org/t/bug-with-extensions-import/2879/3 "2023-06-22T14:02:18Z")

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yes and not solved yet ibn V3 as I have also the latest version of it (3.2.4-2)

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**Author:** ![PitzKey](https://forums.vitalpbx.org/user_avatar/forums.vitalpbx.org/pitzkey/32/420_2.png) [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\
**Post date:** [June 22, 2023, 5:01pm UTC](https://forums.vitalpbx.org/t/bug-with-extensions-import/2879/4 "2023-06-22T17:01:45Z")

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I guess it’s time to upgrade to V4