# Agent Pause wrong frequent cause
**URL:** https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867
**Category:** Sonata Suite
**Created:** [June 15, 2023, 4:06pm UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867 "2023-06-15T16:06:07Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [June 15, 2023, 4:06pm UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867/1 "2023-06-15T16:06:07Z")
Hi Support,
we are having issues with the reporting of the frequent cause of agents pause.
this always appears to show the first reason for pausing by an agent and not by the frequent use below are screen shots for info
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### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [June 15, 2023, 4:08pm UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867/2 "2023-06-15T16:08:04Z")
Hello!
Could you please check the detailed data displayed when you click on “Show queues”,
Regards,
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### Author:  [@support.vei](https://forums.vitalpbx.org/u/support.vei)
#### Post date: [June 19, 2023, 11:17am UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867/3 "2023-06-19T11:17:08Z")
can you elaborate on you want me to do sorry.
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### Author:  [@maynor](https://forums.vitalpbx.org/u/maynor)
#### Post date: [June 19, 2023, 5:24pm UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867/4 "2023-06-19T17:24:42Z")
Please send a screenshot of the detailed data that appears when clicking on “Show Queues”:
