# VitalPBX **URL:** https://forums.vitalpbx.org/c/vitalpbx/6.md?page=2 [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) **Page:** 3 --- ## [racking peak concurrent trunk calls per tenant (billing)?](https://forums.vitalpbx.org/t/racking-peak-concurrent-trunk-calls-per-tenant-billing/6080)
**Author:** [@Connexium](https://forums.vitalpbx.org/u/Connexium)\ **Replies:** 0\ **Last updated:** [February 22, 2026, 8:19pm UTC](https://forums.vitalpbx.org/t/racking-peak-concurrent-trunk-calls-per-tenant-billing/6080 "2026-02-22T20:19:49Z")
Hi all, We’re running a multi-tenant VitalPBX environment and we bill customers by peak simultaneous calls that actually use our trunk providers (real billable usage). What we want to measure per tenant: Count Inboun… --- ## [Recoding also announcement ](https://forums.vitalpbx.org/t/recoding-also-announcement/6043)
**Author:** [@mo10](https://forums.vitalpbx.org/u/mo10)\ **Replies:** 4\ **Last updated:** [February 20, 2026, 11:15am UTC](https://forums.vitalpbx.org/t/recoding-also-announcement/6043 "2026-02-20T11:15:32Z")
Hi, its important for legal reasons to also record the announcement “This call will be recorded”. How is that possible? Thanks --- ## [Best approach for routing 20 extensions to a single central voicemail?](https://forums.vitalpbx.org/t/best-approach-for-routing-20-extensions-to-a-single-central-voicemail/6053)
**Author:** [@Connexium](https://forums.vitalpbx.org/u/Connexium)\ **Replies:** 5\ **Last updated:** [February 16, 2026, 7:45pm UTC](https://forums.vitalpbx.org/t/best-approach-for-routing-20-extensions-to-a-single-central-voicemail/6053 "2026-02-16T19:45:55Z")
I’m setting up a system for a daycare with 20 rooms (Extensions 101–120). Parents call in via IVR to reach specific rooms. If a room doesn’t answer, the client need the call to go to a single, central virtual extension … --- ## [End User Documentation](https://forums.vitalpbx.org/t/end-user-documentation/6031)
**Author:** [@RPitts1SP](https://forums.vitalpbx.org/u/RPitts1SP)\ **Replies:** 6\ **Last updated:** [February 15, 2026, 12:35pm UTC](https://forums.vitalpbx.org/t/end-user-documentation/6031 "2026-02-15T12:35:34Z")
Other than the documentation found on this page - https://wiki.vitalpbx.com/ - is there any end user documentation currently or in the works? We use the multi-tenant product as a reseller. All of the documentation I have… --- ## [VitalPBX sandbox setup](https://forums.vitalpbx.org/t/vitalpbx-sandbox-setup/6052)
**Author:** [@vitalis](https://forums.vitalpbx.org/u/vitalis)\ **Replies:** 0\ **Last updated:** [February 14, 2026, 5:46pm UTC](https://forums.vitalpbx.org/t/vitalpbx-sandbox-setup/6052 "2026-02-14T17:46:16Z")
I need to create a sandbox environment I can work in that behaves like an actual connected environment. I can set up two voip phones, each one on a separate LAN, load vitalpbx on a third (cloud emulation) LAN, connect a… --- ## [Upgrade error from 4.5.0-7 to 4.5.2-1 ](https://forums.vitalpbx.org/t/upgrade-error-from-4-5-0-7-to-4-5-2-1/6051)
**Author:** [@dannylarsen](https://forums.vitalpbx.org/u/dannylarsen)\ **Replies:** 0\ **Last updated:** [February 14, 2026, 5:46pm UTC](https://forums.vitalpbx.org/t/upgrade-error-from-4-5-0-7-to-4-5-2-1/6051 "2026-02-14T17:46:06Z")
After updating from 4.5.0-7 to 4.5.2-1 it appears there is a problem with the provisioning section. I have reinstalled the add on but the problem remains. Can anyone help please An exception has occurred Exception:… --- ## [Issue with Custom Voicemail greeting](https://forums.vitalpbx.org/t/issue-with-custom-voicemail-greeting/6050)
**Author:** [@RPitts1SP](https://forums.vitalpbx.org/u/RPitts1SP)\ **Replies:** 0\ **Last updated:** [February 14, 2026, 5:45pm UTC](https://forums.vitalpbx.org/t/issue-with-custom-voicemail-greeting/6050 "2026-02-14T17:45:58Z")
I tried adding a WAV file using the path below through the PBX CLI of the main PBX of our multi-tenant instance that I had already saved to Recordings Management. I found the path after reading this forum post. However, … --- ## [Assistance / Professional Services Support needed](https://forums.vitalpbx.org/t/assistance-professional-services-support-needed/5970)
**Author:** [@RichardC](https://forums.vitalpbx.org/u/RichardC)\ **Replies:** 2\ **Last updated:** [February 14, 2026, 11:55am UTC](https://forums.vitalpbx.org/t/assistance-professional-services-support-needed/5970 "2026-02-14T11:55:45Z")
Hi, I have a client that I beleive is having issues reaching vitalpbx support. I do beleive also they have active support but replies have been dim. VitalPBX team: Please reach out to me privately on here or teams to … --- ## [Play pre-recorded message before hanging up call.](https://forums.vitalpbx.org/t/play-pre-recorded-message-before-hanging-up-call/6037)
**Author:** [@STAFFSTONY](https://forums.vitalpbx.org/u/STAFFSTONY)\ **Replies:** 2\ **Last updated:** [February 9, 2026, 9:11am UTC](https://forums.vitalpbx.org/t/play-pre-recorded-message-before-hanging-up-call/6037 "2026-02-09T09:11:00Z")
I am playing with a new install of VitalPBX 4.5, currently three PJsip extensions all in a ring group, everything seemt o be working fine, I can make outbound calls, answer incoming calls and call between extensions. On… --- ## [A few clients with 1 way voice on inbound calls. Outbound seem fine](https://forums.vitalpbx.org/t/a-few-clients-with-1-way-voice-on-inbound-calls-outbound-seem-fine/6028)
**Author:** [@mbspencer](https://forums.vitalpbx.org/u/mbspencer)\ **Replies:** 6\ **Last updated:** [February 7, 2026, 4:08pm UTC](https://forums.vitalpbx.org/t/a-few-clients-with-1-way-voice-on-inbound-calls-outbound-seem-fine/6028 "2026-02-07T16:08:53Z")
I have had a few clients complain that they have 1 way voice on inbound calls. The sometimes fix has been to wipe the phone and let it grab a config again, make sure Nat is set to keep alive etc. But it doesn’t always … --- ## [Provisioning - regenerate device config files](https://forums.vitalpbx.org/t/provisioning-regenerate-device-config-files/6033)
**Author:** [@btloop](https://forums.vitalpbx.org/u/btloop)\ **Replies:** 2\ **Last updated:** [February 6, 2026, 2:08pm UTC](https://forums.vitalpbx.org/t/provisioning-regenerate-device-config-files/6033 "2026-02-06T14:08:07Z")
Hello, Does anyone know if there is a way to recreate the provisioning {mac address}.cfg files in VitalPBX outside of the GUI (for example with a command line or API call)? I tried the following: API Call: http://{{ho… --- ## [Trunk No Register Provider 1und1](https://forums.vitalpbx.org/t/trunk-no-register-provider-1und1/6030)
**Author:** [@marian](https://forums.vitalpbx.org/u/marian)\ **Replies:** 2\ **Last updated:** [February 6, 2026, 5:28am UTC](https://forums.vitalpbx.org/t/trunk-no-register-provider-1und1/6030 "2026-02-06T05:28:56Z")
I’ve configured the NAT settings and set the external media and signal addresses, including the external IP address. Is there a way to use a DynDNS name or a STUN server? My problem is that the 1&1 trunk isn’t registeri… --- ## [Vitalpbx replica - Broken VitalPBX Connect](https://forums.vitalpbx.org/t/vitalpbx-replica-broken-vitalpbx-connect/6029)
**Author:** [@mbspencer](https://forums.vitalpbx.org/u/mbspencer)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 7:42pm UTC](https://forums.vitalpbx.org/t/vitalpbx-replica-broken-vitalpbx-connect/6029 "2026-02-05T19:42:18Z")
I was trying to create a replica of my VitalPBX System according to this document. GitHub - VitalPBX/vitalpbx\_replica\_v4: Shows how to make a complete replica of VitalPBX 4. My active instance is a VM So I created a clo… --- ## [update new fanvil new phone module template](https://forums.vitalpbx.org/t/update-new-fanvil-new-phone-module-template/6026)
**Author:** [@1Stop\_Communication](https://forums.vitalpbx.org/u/1Stop_Communication)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 7:42pm UTC](https://forums.vitalpbx.org/t/update-new-fanvil-new-phone-module-template/6026 "2026-02-05T19:42:06Z")
HI i wanted to purchase some fanvil h6w for my client but the template is not in vital pbx some someone guide me on how to to the update thanks --- ## [Sonata Dialler and Docker](https://forums.vitalpbx.org/t/sonata-dialler-and-docker/6025)
**Author:** [@digi](https://forums.vitalpbx.org/u/digi)\ **Replies:** 0\ **Last updated:** [February 5, 2026, 7:42pm UTC](https://forums.vitalpbx.org/t/sonata-dialler-and-docker/6025 "2026-02-05T19:42:02Z")
Hello, I am going to be experimenting with the Sonata Dialler, does anyone know if it is possible to run it in a Docker Container and how I would go about it. I am only doing it this way so that is the dialler ever runs… --- ## [API Access for License Usage Reports in VitalPBX](https://forums.vitalpbx.org/t/api-access-for-license-usage-reports-in-vitalpbx/5954)
**Author:** [@techisnumberone](https://forums.vitalpbx.org/u/techisnumberone)\ **Replies:** 2\ **Last updated:** [February 1, 2026, 8:45pm UTC](https://forums.vitalpbx.org/t/api-access-for-license-usage-reports-in-vitalpbx/5954 "2026-02-01T20:45:42Z")
I’m looking to see if there’s currently an API available to pull license usage reports from VitalPBX. Specifically, in the PBX Reports section, there’s a “License Usage” report showing the number of extensions. I’d like … --- ## [Trunk SIP OVH Livebox7](https://forums.vitalpbx.org/t/trunk-sip-ovh-livebox7/5972)
**Author:** [@Lacroix](https://forums.vitalpbx.org/u/Lacroix)\ **Replies:** 2\ **Last updated:** [January 31, 2026, 10:37pm UTC](https://forums.vitalpbx.org/t/trunk-sip-ovh-livebox7/5972 "2026-01-31T22:37:32Z")
Bonjour, J’ai une ligne OVH TRUNK SIP. J’utilise VitlPBX sur un réseau derrière une livebox 7. Le trunk ne se registre pas. Erreur 403. Je suis certain de mes identifiants et password OVH. Qqn pourrais jeter un oeil à m… --- ## [Getting RestClient excption with external MariaDB cluster. ](https://forums.vitalpbx.org/t/getting-restclient-excption-with-external-mariadb-cluster/5990)
**Author:** [@rsvjordan](https://forums.vitalpbx.org/u/rsvjordan)\ **Replies:** 0\ **Last updated:** [January 23, 2026, 12:42am UTC](https://forums.vitalpbx.org/t/getting-restclient-excption-with-external-mariadb-cluster/5990 "2026-01-23T00:42:18Z")
So i have a vital pbx installed pointing to a MariaDB cluster for the database. However, when trying ot access anything with Provisioning server I get the following error: Exception : \[500-get\] {https://127.0.0.1/provi… --- ## [Extension routing CFN GUI](https://forums.vitalpbx.org/t/extension-routing-cfn-gui/5977)
**Author:** [@peaccounts](https://forums.vitalpbx.org/u/peaccounts)\ **Replies:** 2\ **Last updated:** [January 21, 2026, 8:09pm UTC](https://forums.vitalpbx.org/t/extension-routing-cfn-gui/5977 "2026-01-21T20:09:22Z")
Is there any way to configure the CFN and destination for an extension from within the main GUI? I saw that it can be done from the app when I enable a login for the user to do it, but I would need a way to change it fro… --- ## [Vitalpbx Installation in another db server](https://forums.vitalpbx.org/t/vitalpbx-installation-in-another-db-server/5946)
**Author:** [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)\ **Replies:** 1\ **Last updated:** [January 19, 2026, 2:57pm UTC](https://forums.vitalpbx.org/t/vitalpbx-installation-in-another-db-server/5946 "2026-01-19T14:57:16Z")
Hello dears , My client requested to install vitalpbx with separate server mariadb Is that applicable to be done or not ? --- ## [Issue with Incoming calls](https://forums.vitalpbx.org/t/issue-with-incoming-calls/5932)
**Author:** [@SIP](https://forums.vitalpbx.org/u/SIP)\ **Replies:** 4\ **Last updated:** [January 19, 2026, 11:39am UTC](https://forums.vitalpbx.org/t/issue-with-incoming-calls/5932 "2026-01-19T11:39:28Z")
Hi team, I am facing a issue with incoming calls are not landing to the extension i configured the extension in the softphone but the incoming are not landing on the extension. Let me know if you need any additional in… --- ## [Mask Number - Sonata Dialer](https://forums.vitalpbx.org/t/mask-number-sonata-dialer/5973)
**Author:** [@TELECOMIN](https://forums.vitalpbx.org/u/TELECOMIN)\ **Replies:** 0\ **Last updated:** [January 18, 2026, 8:48am UTC](https://forums.vitalpbx.org/t/mask-number-sonata-dialer/5973 "2026-01-18T08:48:21Z")
Dear Team, Is it possible to mask customer’s number in Sonata Dialer. Example just to show last 4 digits and mask the remaining number. Regards, Hemant J. --- ## [Can't find System ID - Fresh install 4.5 on Debian 12](https://forums.vitalpbx.org/t/cant-find-system-id-fresh-install-4-5-on-debian-12/5963)
**Author:** [@XPlanum](https://forums.vitalpbx.org/u/XPlanum)\ **Replies:** 4\ **Last updated:** [January 13, 2026, 5:51pm UTC](https://forums.vitalpbx.org/t/cant-find-system-id-fresh-install-4-5-on-debian-12/5963 "2026-01-13T17:51:54Z")
Hi, ​I just finished a fresh install of VitalPBX 4.5 on Debian 12 (AWS) using the official installation script and procedure provided on your website. My domain pbx.xplanum.com is correctly pointing to the server IP and… --- ## [License Renewal](https://forums.vitalpbx.org/t/license-renewal/5950)
**Author:** [@jhempel](https://forums.vitalpbx.org/u/jhempel)\ **Replies:** 1\ **Last updated:** [January 12, 2026, 4:16pm UTC](https://forums.vitalpbx.org/t/license-renewal/5950 "2026-01-12T16:16:17Z")
I bought 2 VitalPBX One licenses through the partner portal a year ago and already billed the end users for the renewal, do I need to purchase new licenses or will I be auto billed? --- ## [Asterisk Improvements](https://forums.vitalpbx.org/t/asterisk-improvements/5834)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 5\ **Last updated:** [December 31, 2025, 6:09pm UTC](https://forums.vitalpbx.org/t/asterisk-improvements/5834 "2025-12-31T18:09:47Z")
Hello All, I recall talking about this here but I cannot find the topic to update it. Asterisk has done some major improvements recently and I would love to see it in VitalPBX. #1 Alternate Channel Backend Storage Ful… --- ## [how to set a time group from december 23 to january 5](https://forums.vitalpbx.org/t/how-to-set-a-time-group-from-december-23-to-january-5/5940)
**Author:** [@Muhammad\_Fahad\_Shaik](https://forums.vitalpbx.org/u/Muhammad_Fahad_Shaik)\ **Replies:** 8\ **Last updated:** [December 24, 2025, 9:32pm UTC](https://forums.vitalpbx.org/t/how-to-set-a-time-group-from-december-23-to-january-5/5940 "2025-12-24T21:32:54Z")
Hi all, below is the image of my time group which i am using in time conditions. but this is not working for some reason, the time is not matching, can you please guide where i am wrong? thanks --- ## [VitalPBX 4.5.1-6 - API](https://forums.vitalpbx.org/t/vitalpbx-4-5-1-6-api/5942)
**Author:** [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)\ **Replies:** 0\ **Last updated:** [December 24, 2025, 12:22pm UTC](https://forums.vitalpbx.org/t/vitalpbx-4-5-1-6-api/5942 "2025-12-24T12:22:18Z")
Hi VitalPBX Team, I’m using VitalPBX 4.5.1-6 and System API: 4.5.0-9. I flollow up as Postman guide, but it’s not connect. Please support How to access VitalPBX API? Best regards, Tien --- ## [VitalPBX V4.5 - SIP Trunk 2 VitalPBX](https://forums.vitalpbx.org/t/vitalpbx-v4-5-sip-trunk-2-vitalpbx/5941)
**Author:** [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)\ **Replies:** 0\ **Last updated:** [December 24, 2025, 12:22pm UTC](https://forums.vitalpbx.org/t/vitalpbx-v4-5-sip-trunk-2-vitalpbx/5941 "2025-12-24T12:22:08Z")
Hi VitalPBX Team, I’m setting SIP Trunk 2 VitalPBX together. VitalPBX 1: Extension 1XXX - IP 10.0.0.1 ViitalPBX 2: Extension 2XXX - IP 10.0.0.2 I configured inbound route from VitalPBX1, from VitalPBX2 I dialed… --- ## [incoming route not uses](https://forums.vitalpbx.org/t/incoming-route-not-uses/5939)
**Author:** [@Tomek\_M](https://forums.vitalpbx.org/u/Tomek_M)\ **Replies:** 1\ **Last updated:** [December 24, 2025, 12:21am UTC](https://forums.vitalpbx.org/t/incoming-route-not-uses/5939 "2025-12-24T00:21:49Z")
Hi, i want to setup vitalpbx to use with voip provider to make and recieve calls. Trunk is registered: But when call is made from my mobile to PSTN , in SNGREP I see: 2025/12/22 17:48:07.095393 213.218.117.66:506… --- ## [queue\_log file does not exist](https://forums.vitalpbx.org/t/queue-log-file-does-not-exist/5922)
**Author:** [@benno16](https://forums.vitalpbx.org/u/benno16)\ **Replies:** 1\ **Last updated:** [December 18, 2025, 9:47am UTC](https://forums.vitalpbx.org/t/queue-log-file-does-not-exist/5922 "2025-12-18T09:47:22Z")
I am trying to find on vitalpbx 4.5 the queue\_log file for monitoring in queuemetrics. sadly the file does not appear to be generated. I can see the queues\_log table being populated instead. Is there an option to enabl… [Previous page](https://forums.vitalpbx.org/c/vitalpbx/6.md?page=1) [Next page](https://forums.vitalpbx.org/c/vitalpbx/6.md?page=3)