# VitalPBX **URL:** https://forums.vitalpbx.org/c/vitalpbx/6.md [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) --- ## [VitalPBX Resources & Documentation](https://forums.vitalpbx.org/t/vitalpbx-resources-documentation/42)
**Author:** [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Replies:** 0\ **Last updated:** [July 15, 2021, 4:11pm UTC](https://forums.vitalpbx.org/t/vitalpbx-resources-documentation/42 "2021-07-15T16:11:35Z")
These are the source where you can find documentation about VitalPBX and its add-ons. Translations YouTube Wiki Online Training For sales or more information about VitalPBX, send an email to sales@vitalpbx.com. --- ## [About the VitalPBX category](https://forums.vitalpbx.org/t/about-the-vitalpbx-category/15)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0
This forum is for all questions and discussions related to the installation, configuration and use of VitalPBX. --- ## [VitalPBX Connect: no way to provision TURN/ICE — app unusable where UDP/RTP is throttled (Egypt)](https://forums.vitalpbx.org/t/vitalpbx-connect-no-way-to-provision-turn-ice-app-unusable-where-udp-rtp-is-throttled-egypt/6455)
**Author:** [@Wadee3](https://forums.vitalpbx.org/u/Wadee3)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 1:42am UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-no-way-to-provision-turn-ice-app-unusable-where-udp-rtp-is-throttled-egypt/6455 "2026-09-18T01:42:30Z")
Hello VitalPBX Support, I run VitalPBX Community Edition and have purchased VitalPBX Connect device licenses, which I installed in my own customers phone. Several of those customers are in Egypt, where mobile carriers t… --- ## [Passing P-Asserted-Identity from Softphone to Outbound Trunk From Header](https://forums.vitalpbx.org/t/passing-p-asserted-identity-from-softphone-to-outbound-trunk-from-header/6443)
**Author:** [@Axio](https://forums.vitalpbx.org/u/Axio)\ **Replies:** 6\ **Last updated:** [September 8, 2026, 2:53pm UTC](https://forums.vitalpbx.org/t/passing-p-asserted-identity-from-softphone-to-outbound-trunk-from-header/6443 "2026-09-08T14:53:13Z")
Hi everyone, I am trying to configure VitalPBX so that when a softphone sends an outbound INVITE containing a P-Asserted-Identity (PAI) header, VitalPBX reads this header and uses its value as the Caller ID in the From … --- ## [Group call recording](https://forums.vitalpbx.org/t/group-call-recording/6446)
**Author:** [@tarzan2003](https://forums.vitalpbx.org/u/tarzan2003)\ **Replies:** 3\ **Last updated:** [September 8, 2026, 10:06am UTC](https://forums.vitalpbx.org/t/group-call-recording/6446 "2026-09-08T10:06:13Z")
Hi. Is there any way to record calls only within a group of internal extensions? Example: Group of internal extensions – 111, 222, and 333. Record only calls from 111 to 222 or 333, from 222 to 111 or 333, and from 3… --- ## [Add pricing column in the CDR view](https://forums.vitalpbx.org/t/add-pricing-column-in-the-cdr-view/6435)
**Author:** [@yann](https://forums.vitalpbx.org/u/yann)\ **Replies:** 3\ **Last updated:** [September 2, 2026, 7:02pm UTC](https://forums.vitalpbx.org/t/add-pricing-column-in-the-cdr-view/6435 "2026-09-02T19:02:04Z")
Hello, Is there an existing way to display the CDR cost per call in VitalPBX ? This would allow us to display this information to customers directly in the same interface. Thank you. Yann --- ## [Issue with Asterisk French audio prompts and request for fr\_CA language pack](https://forums.vitalpbx.org/t/issue-with-asterisk-french-audio-prompts-and-request-for-fr-ca-language-pack/6418)
**Author:** [@Axio](https://forums.vitalpbx.org/u/Axio)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 2:01pm UTC](https://forums.vitalpbx.org/t/issue-with-asterisk-french-audio-prompts-and-request-for-fr-ca-language-pack/6418 "2026-09-01T14:01:36Z")
Hello, There is an issue with the French audio prompts in Asterisk. There seem to be missing silences between certain words or sentences, making the audio playback sound rushed or truncated. Additionally, I would like … --- ## [Can Call Analysis aggregate sentiment/results across multiple AI Voice Agent calls?](https://forums.vitalpbx.org/t/can-call-analysis-aggregate-sentiment-results-across-multiple-ai-voice-agent-calls/6415)
**Author:** [@LittleBird](https://forums.vitalpbx.org/u/LittleBird)\ **Replies:** 1\ **Last updated:** [August 21, 2026, 2:59pm UTC](https://forums.vitalpbx.org/t/can-call-analysis-aggregate-sentiment-results-across-multiple-ai-voice-agent-calls/6415 "2026-08-21T14:59:20Z")
Hi, I’m using VitalPBX 4.5.3 R8 with AI Voice Agents and OpenAI. I’d like to analyze all calls handled by my AI Voice Agents and see aggregated Call Analysis results across multiple calls/agents, rather than opening ea… --- ## [Connect clients disconnects after 31 seconds](https://forums.vitalpbx.org/t/connect-clients-disconnects-after-31-seconds/6381)
**Author:** [@bilberry99](https://forums.vitalpbx.org/u/bilberry99)\ **Replies:** 3\ **Last updated:** [August 18, 2026, 1:12pm UTC](https://forums.vitalpbx.org/t/connect-clients-disconnects-after-31-seconds/6381 "2026-08-18T13:12:37Z")
Situation connect client disconnects after 31 sec outbound calls only. inbound are ok on wifi it is ok so only on mobile carrier network device on carrier ip is behind CGNAT (assumed) rtp timeouts are not the issue… --- ## [DND - Revisited - Phone status and Extension status GUI](https://forums.vitalpbx.org/t/dnd-revisited-phone-status-and-extension-status-gui/6373)
**Author:** [@bilberry99](https://forums.vitalpbx.org/u/bilberry99)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 7:07am UTC](https://forums.vitalpbx.org/t/dnd-revisited-phone-status-and-extension-status-gui/6373 "2026-08-11T07:07:53Z")
Hi I am still new to vital pbx but getting the hang of it. Ta guys nice system I refer to the extension status page and dnd notifications. “With this module, you cannot only monitor the status of diversions, but you … --- ## [Mystery Version 4.5.3-8](https://forums.vitalpbx.org/t/mystery-version-4-5-3-8/6376)
**Author:** [@Techbeard](https://forums.vitalpbx.org/u/Techbeard)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 11:42pm UTC](https://forums.vitalpbx.org/t/mystery-version-4-5-3-8/6376 "2026-08-07T23:42:01Z")
Hullo, Just wondering if there were any release notes for 4.5.3-8? My PBXs are showing there is a new update for the past few days but ive not seen the release notes for it: Excited to see what new features there m… --- ## [Multi Tenant & MS Teams ](https://forums.vitalpbx.org/t/multi-tenant-ms-teams/6368)
**Author:** [@talwell](https://forums.vitalpbx.org/u/talwell)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 7:30pm UTC](https://forums.vitalpbx.org/t/multi-tenant-ms-teams/6368 "2026-07-27T19:30:55Z")
Am I understanding it correctly that the MS Teams Connector does not support multi tenants? --- ## [Server Migration help](https://forums.vitalpbx.org/t/server-migration-help/6345)
**Author:** [@haritha](https://forums.vitalpbx.org/u/haritha)\ **Replies:** 3\ **Last updated:** [July 16, 2026, 3:37am UTC](https://forums.vitalpbx.org/t/server-migration-help/6345 "2026-07-16T03:37:56Z")
Dear all, We installed VitalPBX on a dedicated server last year. Now, we want to decommission the dedicated server and migrate VitalPBX to a VPS. The issue is that we have around 30 GB of call recordings. When I downlo… --- ## [External Trunk and Internal Extensions](https://forums.vitalpbx.org/t/external-trunk-and-internal-extensions/6355)
**Author:** [@anabors](https://forums.vitalpbx.org/u/anabors)\ **Replies:** 3\ **Last updated:** [July 14, 2026, 5:15pm UTC](https://forums.vitalpbx.org/t/external-trunk-and-internal-extensions/6355 "2026-07-14T17:15:11Z")
I have a DID that needs to ring an external trunk for a dispatch console and Internal Extensions on Vital PBX at the same time. I thought I could accomplish this by creating a custom application setting the destination a… --- ## [Realtime Agent Integration Fails When Calling External REST API (API Works in Postman)](https://forums.vitalpbx.org/t/realtime-agent-integration-fails-when-calling-external-rest-api-api-works-in-postman/6350)
**Author:** [@Sheraz](https://forums.vitalpbx.org/u/Sheraz)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 6:00pm UTC](https://forums.vitalpbx.org/t/realtime-agent-integration-fails-when-calling-external-rest-api-api-works-in-postman/6350 "2026-07-06T18:00:35Z")
Hi Team, I’m trying to integrate a Realtime Agent with our external EHR REST API to retrieve patient information before creating an appointment. Environment VitalPBX (latest version) Realtime Agent External REST API b… --- ## [We need paid support](https://forums.vitalpbx.org/t/we-need-paid-support/6348)
**Author:** [@Eduardo\_Olivares](https://forums.vitalpbx.org/u/Eduardo_Olivares)\ **Replies:** 0\ **Last updated:** [July 5, 2026, 11:45pm UTC](https://forums.vitalpbx.org/t/we-need-paid-support/6348 "2026-07-05T23:45:22Z")
We are looking for someone in Latin America who can provide remote support for VitalPBX. An external partner wanted to use Vital’s AI for another business model, and although that project was abandoned, the platform is c… --- ## [Alert Info to AutoAnswer in Vitxi](https://forums.vitalpbx.org/t/alert-info-to-autoanswer-in-vitxi/6312)
**Author:** [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)\ **Replies:** 2\ **Last updated:** [June 29, 2026, 10:40pm UTC](https://forums.vitalpbx.org/t/alert-info-to-autoanswer-in-vitxi/6312 "2026-06-29T22:40:18Z")
Hi all What is the Alert info should i add to make the webrtc auto answer the call ? --- ## [Multitenant call recordings: How to assign dedicated external storage per tenant/customer?](https://forums.vitalpbx.org/t/multitenant-call-recordings-how-to-assign-dedicated-external-storage-per-tenant-customer/6328)
**Author:** [@cmestanza](https://forums.vitalpbx.org/u/cmestanza)\ **Replies:** 1\ **Last updated:** [June 24, 2026, 10:14pm UTC](https://forums.vitalpbx.org/t/multitenant-call-recordings-how-to-assign-dedicated-external-storage-per-tenant-customer/6328 "2026-06-24T22:14:21Z")
Hi everyone, We are currently using VitalPBX Carrier Plus and need to optimize how we manage call recordings for our customers (tenants). Some specific clients require us to store their call recordings for an entire ye… --- ## [External Media Address on Dynamic IP ISP](https://forums.vitalpbx.org/t/external-media-address-on-dynamic-ip-isp/6322)
**Author:** [@BossyBear](https://forums.vitalpbx.org/u/BossyBear)\ **Replies:** 0\ **Last updated:** [June 21, 2026, 3:21pm UTC](https://forums.vitalpbx.org/t/external-media-address-on-dynamic-ip-isp/6322 "2026-06-21T15:21:42Z")
I am a home / small business users and my VitalPBX is running behind my own firewall so I am using NAT port forwarding for sip and RTP. Everything is woking in and out as well as Time Groups and Time Conditions (so SPAMe… --- ## [vitalpbx connect, cURL error 7](https://forums.vitalpbx.org/t/vitalpbx-connect-curl-error-7/6311)
**Author:** [@scomm](https://forums.vitalpbx.org/u/scomm)\ **Replies:** 0\ **Last updated:** [June 16, 2026, 3:32pm UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-curl-error-7/6311 "2026-06-16T15:32:50Z")
Hello anyone else encounter a curl error 7 when trying to get a mobile extension connected. I have all the correct ports forewarded on my router I have the FQDN entered in the correct settings, I have a valid SSL cert f… --- ## [Issues after upgrade - Questions for the community / dev team](https://forums.vitalpbx.org/t/issues-after-upgrade-questions-for-the-community-dev-team/6275)
**Author:** [@Juliano\_Targa](https://forums.vitalpbx.org/u/Juliano_Targa)\ **Replies:** 6\ **Last updated:** [June 11, 2026, 3:44am UTC](https://forums.vitalpbx.org/t/issues-after-upgrade-questions-for-the-community-dev-team/6275 "2026-06-11T03:44:26Z")
Questions for the community / dev team Has anyone else seen registrar-path stalls specifically on 20.19.0 (or recent 20.x) that don’t trigger taskprocessor alerts? Is there a known issue between VitalPBX 4.5.3 R4 change… --- ## [VitalPBX mobile app no audio outgoing call](https://forums.vitalpbx.org/t/vitalpbx-mobile-app-no-audio-outgoing-call/6300)
**Author:** [@dmb-okc](https://forums.vitalpbx.org/u/dmb-okc)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 5:01pm UTC](https://forums.vitalpbx.org/t/vitalpbx-mobile-app-no-audio-outgoing-call/6300 "2026-06-10T17:01:37Z")
I suddenly have an issue yet nothing has changed with our network to cause this. Any person in the PBX can initiate a call to a mobile VitalPBX and that conversation can be normal. However any user who initiates a call… --- ## [New VitalPBX user with Telnyx - can't get outbound calls working](https://forums.vitalpbx.org/t/new-vitalpbx-user-with-telnyx-cant-get-outbound-calls-working/6285)
**Author:** [@SNHCvoip](https://forums.vitalpbx.org/u/SNHCvoip)\ **Replies:** 2\ **Last updated:** [June 8, 2026, 3:55pm UTC](https://forums.vitalpbx.org/t/new-vitalpbx-user-with-telnyx-cant-get-outbound-calls-working/6285 "2026-06-08T15:55:03Z")
Hi all, We are an MSSP evaluating VitalPBX multi-tenant for our clients. We have it installed on a Hostinger VPS and using Telnyx as our trunk. We currently have just one IP phone with DID provisioned, a Yealink T54W.… --- ## [VitalPBX Connect - Error downloading external provisioning](https://forums.vitalpbx.org/t/vitalpbx-connect-error-downloading-external-provisioning/6268)
**Author:** [@rokm](https://forums.vitalpbx.org/u/rokm)\ **Replies:** 3\ **Last updated:** [May 29, 2026, 2:30pm UTC](https://forums.vitalpbx.org/t/vitalpbx-connect-error-downloading-external-provisioning/6268 "2026-05-29T14:30:21Z")
Hello, when I scan the login code I get an error: Error downloading external provisioning. I have the IPs open and forwarded correctly, what could this be? --- ## [Clip no Screening not working in Ringroup/Queue](https://forums.vitalpbx.org/t/clip-no-screening-not-working-in-ringroup-queue/6273)
**Author:** [@benno16](https://forums.vitalpbx.org/u/benno16)\ **Replies:** 2\ **Last updated:** [May 28, 2026, 1:10am UTC](https://forums.vitalpbx.org/t/clip-no-screening-not-working-in-ringroup-queue/6273 "2026-05-28T01:10:34Z")
I believe since the latest update of VitalPBX to Asterisk 20.19.0 the caller ID behaviour is different. Scenario 1 - Functioning as specified. Follow Me enabled, ring All, external destination. The FROM parameter on ou… --- ## [Broken updates dpkg --configure -a](https://forums.vitalpbx.org/t/broken-updates-dpkg-configure-a/6263)
**Author:** [@jhempel](https://forums.vitalpbx.org/u/jhempel)\ **Replies:** 6\ **Last updated:** [May 27, 2026, 9:28pm UTC](https://forums.vitalpbx.org/t/broken-updates-dpkg-configure-a/6263 "2026-05-27T21:28:10Z")
After every update, to run the next update, I need to run dpkg --configure -a This is on 2 different installs What is the issue here? --- ## [Cant receive calls on demo pbx](https://forums.vitalpbx.org/t/cant-receive-calls-on-demo-pbx/6269)
**Author:** [@Stephanou86](https://forums.vitalpbx.org/u/Stephanou86)\ **Replies:** 1\ **Last updated:** [May 23, 2026, 7:49am UTC](https://forums.vitalpbx.org/t/cant-receive-calls-on-demo-pbx/6269 "2026-05-23T07:49:51Z")
Good day I have exhausted all options on trying to get my incoming calls to work, I have sip registration and outbound calls are working but incoming just wont come through. Please could someone assist. --- ## [VitalPBX Communicator Fail! when download Phonebook](https://forums.vitalpbx.org/t/vitalpbx-communicator-fail-when-download-phonebook/6241)
**Author:** [@Tuxheader](https://forums.vitalpbx.org/u/Tuxheader)\ **Replies:** 0\ **Last updated:** [May 15, 2026, 5:27pm UTC](https://forums.vitalpbx.org/t/vitalpbx-communicator-fail-when-download-phonebook/6241 "2026-05-15T17:27:42Z")
When downloading the Phonebook “Get contacts from VitalPBX” from the Softphone Communicator, it generates a list of errors, which we have attached. Any ideas on how to resolve this issue? --- ## [Extension widget (NONE) not updating in real time](https://forums.vitalpbx.org/t/extension-widget-none-not-updating-in-real-time/6186)
**Author:** [@Edson.junior](https://forums.vitalpbx.org/u/Edson.junior)\ **Replies:** 6\ **Last updated:** [May 14, 2026, 5:08pm UTC](https://forums.vitalpbx.org/t/extension-widget-none-not-updating-in-real-time/6186 "2026-05-14T17:08:41Z")
Hi everyone, We are running VitalPBX Call Center 4.5.3-3 (PBX Engine 20.18.2-1) with hotdesking on PJSIP extensions. We created an extension widget using technology NONE to overlay these PJSIP hotdesking extensions. Th… --- ## [SPY function not working - Forbidden error in Sonata Switchboard](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221)
**Author:** [@ahmedsherifslim](https://forums.vitalpbx.org/u/ahmedsherifslim)\ **Replies:** 2\ **Last updated:** [May 12, 2026, 2:18am UTC](https://forums.vitalpbx.org/t/spy-function-not-working-forbidden-error-in-sonata-switchboard/6221 "2026-05-12T02:18:42Z")
Hello, I have an issue with the SPY function in Sonata Switchboard 4.5.0-4. When a manager tries to spy on an agent, the browser console shows: “Execution of this function from browser console is forbidden” @ 02-managerA… [Next page](https://forums.vitalpbx.org/c/vitalpbx/6.md?page=1)