# Sonata Suite **URL:** https://forums.vitalpbx.org/c/sonata-suite/7.md [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) --- ## [About the Sonata Suite category](https://forums.vitalpbx.org/t/about-the-sonata-suite-category/16)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0
Here, you can post any topic related to the Sonata Suite modules. --- ## [Sonata Billing Not Rating Outbound Calls from IP-Authenticated Trunk on VitalPBX](https://forums.vitalpbx.org/t/sonata-billing-not-rating-outbound-calls-from-ip-authenticated-trunk-on-vitalpbx/6217)
**Author:** [@tedackah](https://forums.vitalpbx.org/u/tedackah)\ **Replies:** 3\ **Last updated:** [June 19, 2026, 6:47am UTC](https://forums.vitalpbx.org/t/sonata-billing-not-rating-outbound-calls-from-ip-authenticated-trunk-on-vitalpbx/6217 "2026-06-19T06:47:41Z")
I have successfully set up Sonata Billing and most features appear to be working correctly, except for one specific outbound call scenario. Setup Overview I have a carrier trunk on VitalPBX that I use for outbound call… --- ## [Sonata Recordings Call Duration](https://forums.vitalpbx.org/t/sonata-recordings-call-duration/5499)
**Author:** [@TELECOMIN](https://forums.vitalpbx.org/u/TELECOMIN)\ **Replies:** 1\ **Last updated:** [June 18, 2025, 4:38pm UTC](https://forums.vitalpbx.org/t/sonata-recordings-call-duration/5499 "2025-06-18T16:38:02Z")
Dear Team, In Sonata recordings the call duration should be actual time i.e talk-time. As in some case when its only few second call the customer get confused as total duration is showing much higher than call recordin… --- ## [No reports/ agents](https://forums.vitalpbx.org/t/no-reports-agents/5181)
**Author:** [@arosillog](https://forums.vitalpbx.org/u/arosillog)\ **Replies:** 3\ **Last updated:** [June 6, 2025, 4:43pm UTC](https://forums.vitalpbx.org/t/no-reports-agents/5181 "2025-06-06T16:43:01Z")
Good day to all! Since I upgraded to the 4.0 version (debian) on my carrier licensed system I lost all sonata data and when I try to select agent get a no data found error, Any ideas? Thanks --- ## [Migrating Sonata Records from VPBX 3.2 to 4.5](https://forums.vitalpbx.org/t/migrating-sonata-records-from-vpbx-3-2-to-4-5/5345)
**Author:** [@amicusvoice](https://forums.vitalpbx.org/u/amicusvoice)\ **Replies:** 4\ **Last updated:** [April 26, 2025, 3:33am UTC](https://forums.vitalpbx.org/t/migrating-sonata-records-from-vpbx-3-2-to-4-5/5345 "2025-04-26T03:33:20Z")
Is there a procedure for manually migrating Sonata Recordings? Due to some errors on a VPBX 3.2 installation I am having to move a client from Centos7 + VPBX 3.2 to a new Debian 12 +4.5 install, but despite all my effor… --- ## [Problem when whispering through the SonataSuite Switchboard](https://forums.vitalpbx.org/t/problem-when-whispering-through-the-sonatasuite-switchboard/5272)
**Author:** [@Anthony\_Wong](https://forums.vitalpbx.org/u/Anthony_Wong)\ **Replies:** 0\ **Last updated:** [April 5, 2025, 2:19pm UTC](https://forums.vitalpbx.org/t/problem-when-whispering-through-the-sonatasuite-switchboard/5272 "2025-04-05T14:19:00Z")
I’m having this problem When an agent is talking to a client, I want to connect to it via SonataSuite Switchboard and start whispering, when I connect to it the agent hears something like: to record press 1 to delete p… --- ## [How to reset Sonata Recordings Admin Password](https://forums.vitalpbx.org/t/how-to-reset-sonata-recordings-admin-password/4725)
**Author:** [@theashes](https://forums.vitalpbx.org/u/theashes)\ **Replies:** 3\ **Last updated:** [November 28, 2024, 6:24pm UTC](https://forums.vitalpbx.org/t/how-to-reset-sonata-recordings-admin-password/4725 "2024-11-28T18:24:40Z")
Hi Having issues where the admin password for Sonata Recordings doesn’t seem to be working. So deleted it from the addon area and then reinstalled but looks like everything is still saved in the database. So can we ju… --- ## [Update extension names on recordings](https://forums.vitalpbx.org/t/update-extension-names-on-recordings/3683)
**Author:** [@iquest](https://forums.vitalpbx.org/u/iquest)\ **Replies:** 1\ **Last updated:** [September 26, 2024, 9:04pm UTC](https://forums.vitalpbx.org/t/update-extension-names-on-recordings/3683 "2024-09-26T21:04:44Z")
How can I update the extension names on Recordings? We changed some extensions names on PABX but on recordings they are still with the old names. --- ## [Sonata Dialer for Survey (Not Agent Survey)](https://forums.vitalpbx.org/t/sonata-dialer-for-survey-not-agent-survey/2126)
**Author:** [@integrationit](https://forums.vitalpbx.org/u/integrationit)\ **Replies:** 30\ **Last updated:** [July 9, 2024, 4:30pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-for-survey-not-agent-survey/2126 "2024-07-09T16:30:36Z")
Hello Is it possible we can generate an auto outbound campaign to achieve the following Upload customer list Once customer answer the call, the call should go to IVR or if we can create survey IVR or Survey will ask,i… --- ## [Sonata Start - role supervisor hide some tab that don't have permission](https://forums.vitalpbx.org/t/sonata-start-role-supervisor-hide-some-tab-that-dont-have-permission/3495)
**Author:** [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)\ **Replies:** 5\ **Last updated:** [June 20, 2024, 3:45pm UTC](https://forums.vitalpbx.org/t/sonata-start-role-supervisor-hide-some-tab-that-dont-have-permission/3495 "2024-06-20T15:45:18Z")
Hi Team, I have created a role - supervisor for user supervisor. When I log in user supervisor, may you support hiding some tabs that don’t have permission? Best Regards. Tien --- ## [PIN Pad Dialer isn't showed](https://forums.vitalpbx.org/t/pin-pad-dialer-isnt-showed/4012)
**Author:** [@Marco](https://forums.vitalpbx.org/u/Marco)\ **Replies:** 2\ **Last updated:** [April 23, 2024, 5:24pm UTC](https://forums.vitalpbx.org/t/pin-pad-dialer-isnt-showed/4012 "2024-04-23T17:24:37Z")
Hi everyone !!! Why the PIN Pad Dialer isn’t showed, on agent login ? I’m using Sonata Dialer 4.0.0-5 version. Tks --- ## [Sonata Recordings not showing correct duration](https://forums.vitalpbx.org/t/sonata-recordings-not-showing-correct-duration/3985)
**Author:** [@iquest](https://forums.vitalpbx.org/u/iquest)\ **Replies:** 0\ **Last updated:** [April 17, 2024, 3:32pm UTC](https://forums.vitalpbx.org/t/sonata-recordings-not-showing-correct-duration/3985 "2024-04-17T15:32:10Z")
We are using the 4.0.1-2 version of Sonata Recordings on 4.0.7-3 Vital PABX. The Call is showing 54 seconds for all of them. --- ## [Can the Sonata be rebranded not using the Carrier Plus license?](https://forums.vitalpbx.org/t/can-the-sonata-be-rebranded-not-using-the-carrier-plus-license/3425)
**Author:** [@pavelluska](https://forums.vitalpbx.org/u/pavelluska)\ **Replies:** 1\ **Last updated:** [November 16, 2023, 8:43pm UTC](https://forums.vitalpbx.org/t/can-the-sonata-be-rebranded-not-using-the-carrier-plus-license/3425 "2023-11-16T20:43:11Z")
Hi Team, we are curious about rebranding the Sonata but there is no need to buy the Carrier Plus license. We deliver solutions to our partners and want to hide anything that can be linkable to VitalPBX including Sonata.… --- ## [Sonta Suite - Not all agents are appearing](https://forums.vitalpbx.org/t/sonta-suite-not-all-agents-are-appearing/3460)
**Author:** [@Techbeard](https://forums.vitalpbx.org/u/Techbeard)\ **Replies:** 2\ **Last updated:** [November 15, 2023, 10:10pm UTC](https://forums.vitalpbx.org/t/sonta-suite-not-all-agents-are-appearing/3460 "2023-11-15T22:10:52Z")
Hi, We trying to set up Sonata Suite for some users to use to manage their departments. One issue we are noticing is that not all the extensions/agents are appearing in Sonta Stats. For example we have 205 extensions … --- ## [Sonata Dashboard](https://forums.vitalpbx.org/t/sonata-dashboard/3407)
**Author:** [@TienNguyen](https://forums.vitalpbx.org/u/TienNguyen)\ **Replies:** 1\ **Last updated:** [November 5, 2023, 2:18pm UTC](https://forums.vitalpbx.org/t/sonata-dashboard/3407 "2023-11-05T14:18:10Z")
Hi Sir, Do Sonata Dashboard has the option to: Change the font size to bigger. Change the color background or status. Change the icons to bigger. Thanks. Tien --- ## [Pause By Agent Report Bug?](https://forums.vitalpbx.org/t/pause-by-agent-report-bug/3348)
**Author:** [@TCE](https://forums.vitalpbx.org/u/TCE)\ **Replies:** 5\ **Last updated:** [October 18, 2023, 7:46pm UTC](https://forums.vitalpbx.org/t/pause-by-agent-report-bug/3348 "2023-10-18T19:46:17Z")
So when we pull the “Pause By Agent Report” we are getting inconsistent results. Let me give you an example: Agent 4 regularly pauses their extension for a couple days at a time. Agent 4 pauses on Tuesday Morning and … --- ## [Extensions Summary](https://forums.vitalpbx.org/t/extensions-summary/3223)
**Author:** [@Mushan](https://forums.vitalpbx.org/u/Mushan)\ **Replies:** 0\ **Last updated:** [September 14, 2023, 12:18pm UTC](https://forums.vitalpbx.org/t/extensions-summary/3223 "2023-09-14T12:18:02Z")
Hi, I have a question regarding the Sonata Suite Switchboard. A table called “Extensions Summary” has some issue. Most features within this table are not functioning correctly, specifically the following items: In Cal… --- ## [Sonata Billing no data after upgrading PBX to V4](https://forums.vitalpbx.org/t/sonata-billing-no-data-after-upgrading-pbx-to-v4/2736)
**Author:** [@santyabreu](https://forums.vitalpbx.org/u/santyabreu)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 6:44pm UTC](https://forums.vitalpbx.org/t/sonata-billing-no-data-after-upgrading-pbx-to-v4/2736 "2023-09-11T18:44:17Z")
Hello, After upgrading pbx to v4 from v3 and restoring backup (of sonata too) there is no data at billing. It seems is not connecting to the cdr. My config is loaded, but no data, neither the last calls received today. … --- ## [No records on log, no reports](https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797)
**Author:** [@santyabreu](https://forums.vitalpbx.org/u/santyabreu)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 6:43pm UTC](https://forums.vitalpbx.org/t/no-records-on-log-no-reports/2797 "2023-09-11T18:43:12Z")
Hello After installing VitalPBX version 4 from scratch and installing the latest version of Sonata billing, we found that the call log does not work, so we can not generate any report. I have followed the following ste… --- ## [Assing a Class of Service to Sonata Dialer](https://forums.vitalpbx.org/t/assing-a-class-of-service-to-sonata-dialer/3010)
**Author:** [@iquest](https://forums.vitalpbx.org/u/iquest)\ **Replies:** 0\ **Last updated:** [August 3, 2023, 4:44pm UTC](https://forums.vitalpbx.org/t/assing-a-class-of-service-to-sonata-dialer/3010 "2023-08-03T16:44:14Z")
Is there a way to use a specific class of service to dialer? The tenant wich we want to use has some different classes and we need the dialer to use a specific one. --- ## [Reset completely the Sonata Recordings](https://forums.vitalpbx.org/t/reset-completely-the-sonata-recordings/3009)
**Author:** [@iquest](https://forums.vitalpbx.org/u/iquest)\ **Replies:** 0\ **Last updated:** [August 3, 2023, 4:44pm UTC](https://forums.vitalpbx.org/t/reset-completely-the-sonata-recordings/3009 "2023-08-03T16:44:11Z")
Is there a way to reinstal sonata from the begining só it overwrite any configuration? Our Sonara Recordings is not working, when we try to login we can insert the user ans password but only Error after that, we tryed t… --- ## [sonata switchboard very slow](https://forums.vitalpbx.org/t/sonata-switchboard-very-slow/2993)
**Author:** [@x\_mos](https://forums.vitalpbx.org/u/x_mos)\ **Replies:** 0\ **Last updated:** [July 31, 2023, 11:27pm UTC](https://forums.vitalpbx.org/t/sonata-switchboard-very-slow/2993 "2023-07-31T23:27:34Z")
Hi VitalPBX & All member forum. In 1 tenant I have 500 users (500 extensions) and it will be displayed on the sonata switchboard , the problem that arises is: loading on the switchboard sonata is very slow, does the vit… --- ## [Add field "Account Code" on Sonata Recording & billing](https://forums.vitalpbx.org/t/add-field-account-code-on-sonata-recording-billing/2991)
**Author:** [@x\_mos](https://forums.vitalpbx.org/u/x_mos)\ **Replies:** 0\ **Last updated:** [July 31, 2023, 10:05pm UTC](https://forums.vitalpbx.org/t/add-field-account-code-on-sonata-recording-billing/2991 "2023-07-31T22:05:40Z")
Dear VitalPBX On “sonata suite” and “CDR Report” we can find field “account code” Can you add the same thing on sonata recording & sonata billing? i don’t find Account Code Thanaks --- ## [Agent Pause wrong frequent cause ](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867)
**Author:** [@support.vei](https://forums.vitalpbx.org/u/support.vei)\ **Replies:** 3\ **Last updated:** [June 19, 2023, 5:24pm UTC](https://forums.vitalpbx.org/t/agent-pause-wrong-frequent-cause/2867 "2023-06-19T17:24:42Z")
Hi Support, we are having issues with the reporting of the frequent cause of agents pause. this always appears to show the first reason for pausing by an agent and not by the frequent use below are screen shots for inf… --- ## [Sonata Stats multiple entry in report ](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868)
**Author:** [@support.vei](https://forums.vitalpbx.org/u/support.vei)\ **Replies:** 3\ **Last updated:** [June 19, 2023, 11:15am UTC](https://forums.vitalpbx.org/t/sonata-stats-multiple-entry-in-report/2868 "2023-06-19T11:15:50Z")
we are seeing multiple entry in the reports for an unanswered call so in some cases it is showing the same unaswered call 3 times in the report but the calls is the same time and the same destination. screen shot below. … --- ## [Sonata dialer on production](https://forums.vitalpbx.org/t/sonata-dialer-on-production/1050)
**Author:** [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Replies:** 5\ **Last updated:** [June 17, 2023, 10:27pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-on-production/1050 "2023-06-17T22:27:45Z")
Hi vitalpbx team, Please confirm, can the sonata dialer be run on a production server in the cloud? If not, what are your reasons? Thanks --- ## [Sonata Products for Tenants](https://forums.vitalpbx.org/t/sonata-products-for-tenants/2793)
**Author:** [@integrationit](https://forums.vitalpbx.org/u/integrationit)\ **Replies:** 3\ **Last updated:** [May 24, 2023, 2:42pm UTC](https://forums.vitalpbx.org/t/sonata-products-for-tenants/2793 "2023-05-24T14:42:27Z")
Hi ive Multi tenant Module installed and have 1 tenant as test now im confused that how my tenants will use the Sonata products as tenants. when i access the sonata products from Profile if ask me username password. C… --- ## [Sonata suite recordings - Database error in certain menu options](https://forums.vitalpbx.org/t/sonata-suite-recordings-database-error-in-certain-menu-options/2705)
**Author:** [@tarzan2003](https://forums.vitalpbx.org/u/tarzan2003)\ **Replies:** 2\ **Last updated:** [May 5, 2023, 11:00am UTC](https://forums.vitalpbx.org/t/sonata-suite-recordings-database-error-in-certain-menu-options/2705 "2023-05-05T11:00:04Z")
Hi. I have 5 tenants im my vitalpbx (main + 4). In sonata suite recordings, I get a database error (it happens just in two of the tenants). That error appears while choosing menu options (in many of them). For example… --- ## [Sonata Billing import Carrier Rates](https://forums.vitalpbx.org/t/sonata-billing-import-carrier-rates/649)
**Author:** [@Nick\_Peeters](https://forums.vitalpbx.org/u/Nick_Peeters)\ **Replies:** 7\ **Last updated:** [March 30, 2023, 6:19am UTC](https://forums.vitalpbx.org/t/sonata-billing-import-carrier-rates/649 "2023-03-30T06:19:20Z")
When i try to import the attached file it says (see image also attached) carrier\_rates.csv (1.8 MB) --- ## [Sonata Stats failed\_jobs.ibd size](https://forums.vitalpbx.org/t/sonata-stats-failed-jobs-ibd-size/2567)
**Author:** [@hlev](https://forums.vitalpbx.org/u/hlev)\ **Replies:** 1\ **Last updated:** [March 29, 2023, 7:49pm UTC](https://forums.vitalpbx.org/t/sonata-stats-failed-jobs-ibd-size/2567 "2023-03-29T19:49:30Z")
For some reason, the sonata\_stats failed\_jobs.ibd is quite big in our system, currently 20.2GB in size. Any particular reason for this? What exactly are the failed\_jobs withing sonata stats? [Next page](https://forums.vitalpbx.org/c/sonata-suite/7.md?page=1)