# VitXi WebRTC **URL:** https://forums.vitalpbx.org/c/reporting-an-issue/vitxi-webrtc/17.md?page=1 [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) **Page:** 2 --- ## [Log Out From Queues When Closing The Application | Doesn´t Work](https://forums.vitalpbx.org/t/log-out-from-queues-when-closing-the-application-doesn-t-work/2128)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 14\ **Last updated:** [February 27, 2023, 3:57pm UTC](https://forums.vitalpbx.org/t/log-out-from-queues-when-closing-the-application-doesn-t-work/2128 "2023-02-27T15:57:37Z")
Hi, We would like to report that when we turn off the computer with this configuration in VitXi: in this version: After users turn on the computer and the application starts at the same time, the users keep goi… --- ## [VitalPBX 4 VitXi on MultiTenant](https://forums.vitalpbx.org/t/vitalpbx-4-vitxi-on-multitenant/2376)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 5\ **Last updated:** [February 27, 2023, 3:51pm UTC](https://forums.vitalpbx.org/t/vitalpbx-4-vitxi-on-multitenant/2376 "2023-02-27T15:51:34Z")
Hello, After setting up email, we tried sending a test email, here’s the error we got. Another small cosmetic issue, after adding our company twitter handle, we got this pop-up Finally, is it possible yet to use… --- ## [Call from queue keep going ringing in members after answered by one of the members queue](https://forums.vitalpbx.org/t/call-from-queue-keep-going-ringing-in-members-after-answered-by-one-of-the-members-queue/2103)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 6\ **Last updated:** [February 6, 2023, 3:22pm UTC](https://forums.vitalpbx.org/t/call-from-queue-keep-going-ringing-in-members-after-answered-by-one-of-the-members-queue/2103 "2023-02-06T15:22:23Z")
Hi, We have notice one issue in call queue’s with VitXi. One example: One user in the VitXi application (example: extension 100) who is associated with one or several queues (Ex: 200, 300, 400), when making a call fro… --- ## [An error occurred while importing | Import Contacts](https://forums.vitalpbx.org/t/an-error-occurred-while-importing-import-contacts/1678)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 19\ **Last updated:** [January 25, 2023, 10:53pm UTC](https://forums.vitalpbx.org/t/an-error-occurred-while-importing-import-contacts/1678 "2023-01-25T22:53:43Z")
Hi, After we export contacts from one account in VitXi and than import this same contacts file in another VitXi account , we received this error: An error occurred while importing This is the name file exported: … --- ## [Queueing pause doesn't work](https://forums.vitalpbx.org/t/queueing-pause-doesnt-work/2093)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 0\ **Last updated:** [December 7, 2022, 4:08pm UTC](https://forums.vitalpbx.org/t/queueing-pause-doesnt-work/2093 "2022-12-07T16:08:06Z")
Hi, We have VitXi 1.1.2-3 and the agent’s cant put their sessions in Pause. When they click in the button pause no trigger is shown. In this case the operator cannot put the queue in pause because the button don’… --- ## [WebRTC unreachable after update Unsupported transport (PJSIP\_EUNSUPTRANSPORT)](https://forums.vitalpbx.org/t/webrtc-unreachable-after-update-unsupported-transport-pjsip-eunsuptransport/1665)
**Author:** [@mvdvorm](https://forums.vitalpbx.org/u/mvdvorm)\ **Replies:** 9\ **Last updated:** [November 14, 2022, 2:43pm UTC](https://forums.vitalpbx.org/t/webrtc-unreachable-after-update-unsupported-transport-pjsip-eunsuptransport/1665 "2022-11-14T14:43:16Z")
Last update broke WebRTC. Outgoing calls are fine, but the registration is broken, so webrtc extensions are not reachable. VitalPBX from 3.2.1 R1 to 3.2.3 R2 VitXi WebRTC from 1.0.6-7 to 1.1.1-3 == WebSocket connecti… --- ## [VitXI 1.1.2-2: Bulk Delete Multiple contacts](https://forums.vitalpbx.org/t/vitxi-1-1-2-2-bulk-delete-multiple-contacts/1937)
**Author:** [@gmap](https://forums.vitalpbx.org/u/gmap)\ **Replies:** 0\ **Last updated:** [October 28, 2022, 8:23am UTC](https://forums.vitalpbx.org/t/vitxi-1-1-2-2-bulk-delete-multiple-contacts/1937 "2022-10-28T08:23:03Z")
Hello dear team Is there anyway we can Bulk Select and delete or Bulk Modify contacts from VitXi ? Best regards --- ## [Update Removed PhoneBooks from VitalPBX in VitXi](https://forums.vitalpbx.org/t/update-removed-phonebooks-from-vitalpbx-in-vitxi/1885)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 1\ **Last updated:** [October 19, 2022, 4:33pm UTC](https://forums.vitalpbx.org/t/update-removed-phonebooks-from-vitalpbx-in-vitxi/1885 "2022-10-19T16:33:45Z")
Hi, I would like to report one issue when we remove phonebooks in VitalPBX and than they keep apear just in user account of user that had this phonebooks assigned. If we search in admin web page, we can’t see this phone… --- ## [VitXi WebRTC Softphone - apps.microsoft](https://forums.vitalpbx.org/t/vitxi-webrtc-softphone-apps-microsoft/1638)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 10\ **Last updated:** [September 27, 2022, 6:18pm UTC](https://forums.vitalpbx.org/t/vitxi-webrtc-softphone-apps-microsoft/1638 "2022-09-27T18:18:51Z")
Hi, We are trying to use the app VitXi WebRTC Softphone from apps.microsoft but with that we never can’t register , just if we install via browser (Microsoft Edge or Google Chrome) from our internal URL. This is the… --- ## [Filter | Call History doesn't work](https://forums.vitalpbx.org/t/filter-call-history-doesnt-work/1689)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 1\ **Last updated:** [August 30, 2022, 7:58pm UTC](https://forums.vitalpbx.org/t/filter-call-history-doesnt-work/1689 "2022-08-30T19:58:40Z")
Hi, When we filter the call in VitXi with the filters, when we select an option, the calls doesn’t filter with the filter selected. As you can see in the image below, we filter by answered call and we see received and … --- ## [Queue Description in calls received](https://forums.vitalpbx.org/t/queue-description-in-calls-received/1723)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 4\ **Last updated:** [August 30, 2022, 5:33pm UTC](https://forums.vitalpbx.org/t/queue-description-in-calls-received/1723 "2022-08-30T17:33:34Z")
Hi, We have some queues in our VitalPBX and sometimes the description that we received in VitXi change from the descritpion to the number of the queue without we change any configuration. This is the configuration that… --- ## [Clear filter does not clear | Contacts by name](https://forums.vitalpbx.org/t/clear-filter-does-not-clear-contacts-by-name/1724)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 1\ **Last updated:** [August 30, 2022, 4:01pm UTC](https://forums.vitalpbx.org/t/clear-filter-does-not-clear-contacts-by-name/1724 "2022-08-30T16:01:42Z")
Hi, When we search some contacts in VitXi: and after clear the name in the filter, the search keep going showing the result of search: It just clean after remove all the letter with back space If you want, we c… --- ## [TEL protocol doens't bring number to Microsoft App VitXi](https://forums.vitalpbx.org/t/tel-protocol-doenst-bring-number-to-microsoft-app-vitxi/1698)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 4:23pm UTC](https://forums.vitalpbx.org/t/tel-protocol-doenst-bring-number-to-microsoft-app-vitxi/1698 "2022-08-24T16:23:12Z")
Hi, We are trying the app VitXi from Microsoft Store, following in the link bellow, and when we click in one number, the app open, but not with the number that we had clicked. In the webrtc VitXi it works without probl… --- ## [The tenants could not be loaded - Update after Api V2](https://forums.vitalpbx.org/t/the-tenants-could-not-be-loaded-update-after-api-v2/1666)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 9\ **Last updated:** [August 18, 2022, 1:38pm UTC](https://forums.vitalpbx.org/t/the-tenants-could-not-be-loaded-update-after-api-v2/1666 "2022-08-18T13:38:36Z")
Hi, Yesterday, after update some addons in VitalPBX, like Multi Tenant and Api V2, we start receive this message in VitXi: In the admin view: In the client View: This is the version that we have: Multi T… --- ## [One group of Phonebooks don't appear in VitXi](https://forums.vitalpbx.org/t/one-group-of-phonebooks-dont-appear-in-vitxi/1657)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 3\ **Last updated:** [August 18, 2022, 9:27am UTC](https://forums.vitalpbx.org/t/one-group-of-phonebooks-dont-appear-in-vitxi/1657 "2022-08-18T09:27:39Z")
Hi, We have phonebooks in VitalPBX with some groups like the image show: When we open the group “Geral” in our VitXi doesn’t show the information inside them like in VitalPBX: --- ## [Ticket closed : bug always here](https://forums.vitalpbx.org/t/ticket-closed-bug-always-here/1496)
**Author:** [@icar17](https://forums.vitalpbx.org/u/icar17)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 4:28pm UTC](https://forums.vitalpbx.org/t/ticket-closed-bug-always-here/1496 "2022-06-23T16:28:08Z")
Hello, please consider this post : https://forums.vitalpbx.org/t/new-bug-current-call/1415/10 1 post and 2 problems… Only one is resolved and ticket was closed. Thx --- ## [Connection to the server cannot be established pop-up](https://forums.vitalpbx.org/t/connection-to-the-server-cannot-be-established-pop-up/1350)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 7\ **Last updated:** [May 24, 2022, 3:43pm UTC](https://forums.vitalpbx.org/t/connection-to-the-server-cannot-be-established-pop-up/1350 "2022-05-24T15:43:00Z")
We updated VitXi two days ago to 1.1.0 and since then we are getting this pop-up randomly. We have updated last night to 1.1.0-2 and today in the morning to 1.1.0-3. We cleared cache, and this is still happening. Nothi… --- ## [JS problem on refresh](https://forums.vitalpbx.org/t/js-problem-on-refresh/1393)
**Author:** [@icar17](https://forums.vitalpbx.org/u/icar17)\ **Replies:** 3\ **Last updated:** [June 20, 2022, 3:43pm UTC](https://forums.vitalpbx.org/t/js-problem-on-refresh/1393 "2022-06-20T15:43:36Z")
Hello, there is a problem with refreshing the “contacts” page: open client clic contacts press F5 =\> lot of javascript errors and contact list not showing. Problematic and in my case the client is unusable … --- ## [Cannot Remove User on VitXi WebRTC](https://forums.vitalpbx.org/t/cannot-remove-user-on-vitxi-webrtc/1462)
**Author:** [@jppedrosa](https://forums.vitalpbx.org/u/jppedrosa)\ **Replies:** 3\ **Last updated:** [June 19, 2022, 11:16pm UTC](https://forums.vitalpbx.org/t/cannot-remove-user-on-vitxi-webrtc/1462 "2022-06-19T23:16:16Z")
with the Admin user or if I create a new user, I don’t have problems. If i try to remove this user show me this error: --- ## [New bug : current call](https://forums.vitalpbx.org/t/new-bug-current-call/1415)
**Author:** [@icar17](https://forums.vitalpbx.org/u/icar17)\ **Replies:** 7\ **Last updated:** [June 16, 2022, 9:06pm UTC](https://forums.vitalpbx.org/t/new-bug-current-call/1415 "2022-06-16T21:06:29Z")
Hello, here’s another one: during a call, clicking on current calls does not return to the call with the options (hang up, etc.). the problem is not systematic: sometimes it works, sometimes not Vitxi version: 1.1.0-… --- ## [Login/logout/registering not working](https://forums.vitalpbx.org/t/login-logout-registering-not-working/1360)
**Author:** [@icar17](https://forums.vitalpbx.org/u/icar17)\ **Replies:** 2\ **Last updated:** [May 24, 2022, 5:46pm UTC](https://forums.vitalpbx.org/t/login-logout-registering-not-working/1360 "2022-05-24T17:46:27Z")
Hello, I just installed the updates and the login/logout does not work. Nor does the registration of the extension. Tested with : Chrome, Brave, Edge Firewall : disabled… Restoring 1.0.6-7 : all is working fine (wit… --- ## [CANCEL, Call completed elsewhere not Honored](https://forums.vitalpbx.org/t/cancel-call-completed-elsewhere-not-honored/1249)
**Author:** [@mvdvorm](https://forums.vitalpbx.org/u/mvdvorm)\ **Replies:** 0\ **Last updated:** [April 22, 2022, 7:07am UTC](https://forums.vitalpbx.org/t/cancel-call-completed-elsewhere-not-honored/1249 "2022-04-22T07:07:02Z")
On CANCEL with Reason: SIP;cause=200;text=“Call completed elsewhere” missed calls are displayed (and saved in Call History). --- ## [Extension status synchronization](https://forums.vitalpbx.org/t/extension-status-synchronization/1231)
**Author:** [@icar17](https://forums.vitalpbx.org/u/icar17)\ **Replies:** 1\ **Last updated:** [April 18, 2022, 3:53pm UTC](https://forums.vitalpbx.org/t/extension-status-synchronization/1231 "2022-04-18T15:53:13Z")
Hello, Extension status for an extension isn’t synchronized between VitalPBX and VitXi. Tested with Chrome/Edge/Brave. Thx --- ## [Vitxi extension not register](https://forums.vitalpbx.org/t/vitxi-extension-not-register/1068)
**Author:** [@Francois](https://forums.vitalpbx.org/u/Francois)\ **Replies:** 0\ **Last updated:** [March 10, 2022, 8:45pm UTC](https://forums.vitalpbx.org/t/vitxi-extension-not-register/1068 "2022-03-10T20:45:44Z")
Hi team We have a issue with vitxi when user connect extension not register on ipbx We received wrong password. Have Idea what is missing on config ? --- ## [DialPad in conference or IVR is nor working](https://forums.vitalpbx.org/t/dialpad-in-conference-or-ivr-is-nor-working/1002)
**Author:** [@Mario\_Gutierrez](https://forums.vitalpbx.org/u/Mario_Gutierrez)\ **Replies:** 0\ **Last updated:** [February 17, 2022, 10:14pm UTC](https://forums.vitalpbx.org/t/dialpad-in-conference-or-ivr-is-nor-working/1002 "2022-02-17T22:14:57Z")
Hello, So I was installing Vitxi to clients, and they found a problem, it looks like if you fall into an IVR the dial pad won’t work, I tried to reproduce de problem, but in my mac and my android tablet, everything work… --- ## [Issue Extension Vitxi Webrtc unreachable](https://forums.vitalpbx.org/t/issue-extension-vitxi-webrtc-unreachable/967)
**Author:** [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Replies:** 9\ **Last updated:** [February 11, 2022, 3:38pm UTC](https://forums.vitalpbx.org/t/issue-extension-vitxi-webrtc-unreachable/967 "2022-02-11T15:38:23Z")
Hi Dev Vitalpbx, I got a report from an agent using vitxi webrtc. He login to queue at 2022-02-09 08:14:57 - 2022-02-09 11:39:45 but at 2022-02-09 10:12:58 - 2022-02-09 10:16: 11 found 3 abondon calls. Agent complains, … --- ## [SMTP sending issues with vitxi](https://forums.vitalpbx.org/t/smtp-sending-issues-with-vitxi/319)
**Author:** [@Mads\_Mortensen](https://forums.vitalpbx.org/u/Mads_Mortensen)\ **Replies:** 9\ **Last updated:** [December 23, 2021, 4:57pm UTC](https://forums.vitalpbx.org/t/smtp-sending-issues-with-vitxi/319 "2021-12-23T16:57:40Z")
Gentlemen, I have issue making SMTP from vixit working. We get the following error message The mail could not be sent Connection could not be established with host XXXXXX.XXXX :stream\_socket\_client(): SSL operation f… [Previous page](https://forums.vitalpbx.org/c/reporting-an-issue/vitxi-webrtc/17.md)