# VitalPBX 4 **URL:** https://forums.vitalpbx.org/c/reporting-an-issue/vitalpbx-4/22.md [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) --- ## [About the VitalPBX 4 category](https://forums.vitalpbx.org/t/about-the-vitalpbx-4-category/1539)
**Author:** [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Replies:** 0
This is a category to tag your posts concerning VitalPBX 4. With this, we can filter the posts that refer to VitalPBX 4. This category must be used with concerns with VitalPBX 4. --- ## [Trunk contact (NonQualified) not showing in GUI after 4.5.4 R1](https://forums.vitalpbx.org/t/trunk-contact-nonqualified-not-showing-in-gui-after-4-5-4-r1/6445)
**Author:** [@gruppolink](https://forums.vitalpbx.org/u/gruppolink)\ **Replies:** 0\ **Last updated:** [September 7, 2026, 2:20pm UTC](https://forums.vitalpbx.org/t/trunk-contact-nonqualified-not-showing-in-gui-after-4-5-4-r1/6445 "2026-09-07T14:20:07Z")
Hi all, Since updating to 4.5.4 R1 a couple of days ago, one of my PJSIP trunks stopped showing its contact in the GUI (trunk page / PBX Monitor). Before the update it was always there. The trunk itself still works fine… --- ## [Custom application to follow me not working correctly](https://forums.vitalpbx.org/t/custom-application-to-follow-me-not-working-correctly/6279)
**Author:** [@ari](https://forums.vitalpbx.org/u/ari)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 7:11pm UTC](https://forums.vitalpbx.org/t/custom-application-to-follow-me-not-working-correctly/6279 "2026-07-01T19:11:35Z")
I have configured a hunt group with the following call flow: incoming calls ring Extension 1 for 15 seconds, then an external number for 30 seconds, and finally another extension for 1 minute. When I configure this usin… --- ## [Main tenant dashboard "Calls Traffic Today" graph empty after 4.5.3 R6 update](https://forums.vitalpbx.org/t/main-tenant-dashboard-calls-traffic-today-graph-empty-after-4-5-3-r6-update/6326)
**Author:** [@Jbelectronics](https://forums.vitalpbx.org/u/Jbelectronics)\ **Replies:** 6\ **Last updated:** [June 23, 2026, 2:35pm UTC](https://forums.vitalpbx.org/t/main-tenant-dashboard-calls-traffic-today-graph-empty-after-4-5-3-r6-update/6326 "2026-06-23T14:35:51Z")
After updating to VitalPBX 4.5.3-6 (Asterisk 20.19.0), the main tenant dashboard no longer shows the combined “Calls Traffic Today” graph — it stays empty/at zero. The individual tenant dashboards show their call traffi… --- ## [Variables block in click\_to\_call API does not inject custom channel variables into dialplan](https://forums.vitalpbx.org/t/variables-block-in-click-to-call-api-does-not-inject-custom-channel-variables-into-dialplan/6287)
**Author:** [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 11:07am UTC](https://forums.vitalpbx.org/t/variables-block-in-click-to-call-api-does-not-inject-custom-channel-variables-into-dialplan/6287 "2026-06-04T11:07:10Z")
VitalPBX Version: 4.5.3 R1 (Asterisk 20.18.2, Debian 12) Summary: The variables object in the POST /api/v2/core/click\_to\_call endpoint is documented as passing variables to the generated call channels, but custom varia… --- ## [CDR Api Returning Limited Data](https://forums.vitalpbx.org/t/cdr-api-returning-limited-data/6278)
**Author:** [@mohamed.soliman](https://forums.vitalpbx.org/u/mohamed.soliman)\ **Replies:** 1\ **Last updated:** [May 31, 2026, 7:55pm UTC](https://forums.vitalpbx.org/t/cdr-api-returning-limited-data/6278 "2026-05-31T19:55:58Z")
CRITICAL FINDING .. Please Support Dear Team, We are facing an issue with the CDR API response. When calling the CDR API, the latest record returned is cdr\_id = 99, with calldate = 2026-05-29 05:29:02. The API respons… --- ## [Queue call back working but not annoucing the option](https://forums.vitalpbx.org/t/queue-call-back-working-but-not-annoucing-the-option/6180)
**Author:** [@MKhan](https://forums.vitalpbx.org/u/MKhan)\ **Replies:** 0\ **Last updated:** [April 22, 2026, 2:05am UTC](https://forums.vitalpbx.org/t/queue-call-back-working-but-not-annoucing-the-option/6180 "2026-04-22T02:05:20Z")
I have a queue configured with Queue Callback, and it was working as expected. Recently, it stopped playing the announcement that lets callers know they can press 1 to request a callback. The feature itself still works i… --- ## [Call Recordings: Duplicate Last Sentence](https://forums.vitalpbx.org/t/call-recordings-duplicate-last-sentence/6125)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 0\ **Last updated:** [March 19, 2026, 5:23pm UTC](https://forums.vitalpbx.org/t/call-recordings-duplicate-last-sentence/6125 "2026-03-19T17:23:33Z")
Howdy, Has anyone else noticed that on a lot of recorded phone calls, the last sentence is repeated twice. For example, if the caller says “Okay, thank you! Bye!” You hear in the call recording “Okay, thank you! Bye! O… --- ## [Intermittent CPU overload issues with no end](https://forums.vitalpbx.org/t/intermittent-cpu-overload-issues-with-no-end/6068)
**Author:** [@SterlingDunn](https://forums.vitalpbx.org/u/SterlingDunn)\ **Replies:** 2\ **Last updated:** [February 23, 2026, 5:46pm UTC](https://forums.vitalpbx.org/t/intermittent-cpu-overload-issues-with-no-end/6068 "2026-02-23T17:46:15Z")
So I am not sure if this should go to support or not. But wondering if anyone can help me out. I have this odd issue that intermittently comes back. I have a largeish deployment with around 500 registered extensions. I u… --- ## [ARI api-docs returns 500 "Cannot find rest-api directory" on VitalPBX (Asterisk 20) – Fix with symlink](https://forums.vitalpbx.org/t/ari-api-docs-returns-500-cannot-find-rest-api-directory-on-vitalpbx-asterisk-20-fix-with-symlink/5987)
**Author:** [@lucas\_mota](https://forums.vitalpbx.org/u/lucas_mota)\ **Replies:** 0\ **Last updated:** [January 22, 2026, 7:45pm UTC](https://forums.vitalpbx.org/t/ari-api-docs-returns-500-cannot-find-rest-api-directory-on-vitalpbx-asterisk-20-fix-with-symlink/5987 "2026-01-22T19:45:01Z")
Problem When accessing the ARI Swagger documentation endpoint: http://\:8088/ari/api-docs/resources.json the server returns HTTP 500 with the message: { "message": "Cannot find rest-api directory" } Even t… --- ## [Call forwarding immediately is not working if original call comes from another extrension](https://forums.vitalpbx.org/t/call-forwarding-immediately-is-not-working-if-original-call-comes-from-another-extrension/5969)
**Author:** [@supportSNCO](https://forums.vitalpbx.org/u/supportSNCO)\ **Replies:** 0\ **Last updated:** [January 15, 2026, 2:56am UTC](https://forums.vitalpbx.org/t/call-forwarding-immediately-is-not-working-if-original-call-comes-from-another-extrension/5969 "2026-01-15T02:56:30Z")
Hi community, We think there is a bug in VitalPbx 4.5. Do not hesitate to correct us if we are wrong. Here is our scenario Extension 100 has a voicemail activate but set the call forwarding Immediate (CFI) to external… --- ## [Users & CDR Access](https://forums.vitalpbx.org/t/users-cdr-access/5944)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 0\ **Last updated:** [December 25, 2025, 12:51pm UTC](https://forums.vitalpbx.org/t/users-cdr-access/5944 "2025-12-25T12:51:07Z")
Howdy, I created a user that has access to multiple tenants, I removed access from Reports \> CDR Reports. Under the main tenant, they indeed don’t see it: But as soon as they switch to a tenant, they see it. … --- ## [Queue Agents Unavailable](https://forums.vitalpbx.org/t/queue-agents-unavailable/5888)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 1\ **Last updated:** [December 4, 2025, 10:35pm UTC](https://forums.vitalpbx.org/t/queue-agents-unavailable/5888 "2025-12-04T22:35:35Z")
Hello, VitalPBX: 4.5.1-5 Asterisk: 20.15.0 We have a queue where Ring Unavailable Agents is set to No. Ring Strategy is set to Ringall. Issue When an offline agent (example Ext 101) is logged in, the PBX does not cal… --- ## [Upgrade Issue to 4.5](https://forums.vitalpbx.org/t/upgrade-issue-to-4-5/5827)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 0\ **Last updated:** [November 4, 2025, 9:46am UTC](https://forums.vitalpbx.org/t/upgrade-issue-to-4-5/5827 "2025-11-04T09:46:45Z")
Hello, I updated a server today from 4.2.x to 4.5.1-5 and Asterisk wouldn’t start root@server1:~# systemctl status asterisk ● asterisk.service - Asterisk PBX Loaded: loaded (/lib/systemd/system/asterisk.service; e… --- ## [Vitalpbx 4.5 audio playback to fast](https://forums.vitalpbx.org/t/vitalpbx-4-5-audio-playback-to-fast/4694)
**Author:** [@GaryC](https://forums.vitalpbx.org/u/GaryC)\ **Replies:** 16\ **Last updated:** [October 21, 2025, 11:47pm UTC](https://forums.vitalpbx.org/t/vitalpbx-4-5-audio-playback-to-fast/4694 "2025-10-21T23:47:28Z")
I find the voicemail prompts way to fast, you need to slow down the playback of menu options even if it’s only a half second between options, as it currently is a demo to a new customer will not be well received. --- ## [Fax Issue - BYE record for Vital disconnecting fax mid way](https://forums.vitalpbx.org/t/fax-issue-bye-record-for-vital-disconnecting-fax-mid-way/5638)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 19\ **Last updated:** [October 13, 2025, 6:51pm UTC](https://forums.vitalpbx.org/t/fax-issue-bye-record-for-vital-disconnecting-fax-mid-way/5638 "2025-10-13T18:51:37Z")
We are getting a heap of faxes failing for one of our tenants. The SIP trace is showing the BYE record coming from the Vital PBX. The numbers are correct, and they do connect successfully, but then the BYE record is comi… --- ## [VitalPBX 4.5 Backup](https://forums.vitalpbx.org/t/vitalpbx-4-5-backup/5709)
**Author:** [@cmanley](https://forums.vitalpbx.org/u/cmanley)\ **Replies:** 6\ **Last updated:** [September 27, 2025, 10:00pm UTC](https://forums.vitalpbx.org/t/vitalpbx-4-5-backup/5709 "2025-09-27T22:00:40Z")
Just upgraded to VitalPBX 4.5 and I have DailyAutoBackup configured, but it is not generating the backup each night. --- ## [No CDR in the web frontend after pointing ODBC to remoted DB](https://forums.vitalpbx.org/t/no-cdr-in-the-web-frontend-after-pointing-odbc-to-remoted-db/5689)
**Author:** [@klimesv](https://forums.vitalpbx.org/u/klimesv)\ **Replies:** 0\ **Last updated:** [September 1, 2025, 11:35am UTC](https://forums.vitalpbx.org/t/no-cdr-in-the-web-frontend-after-pointing-odbc-to-remoted-db/5689 "2025-09-01T11:35:24Z")
Hello community, is there any possibility to trigger config generator in order to use configuration from modified “/etc/odbc.ini” file for listing CDR in “Reports - CDR Reports - CDR” VitalPBX web menu? Asterisk writes … --- ## [Australian English - Too Fast](https://forums.vitalpbx.org/t/australian-english-too-fast/5501)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 3\ **Last updated:** [August 26, 2025, 10:01pm UTC](https://forums.vitalpbx.org/t/australian-english-too-fast/5501 "2025-08-26T22:01:04Z")
Hi guys, we have enabled Australian English on our PBX, however, the AI voice is so fast, and some words almost seem to be skipped or mumbled and the instructions cannot be fully understood. Is there a way this Add On ca… --- ## [Data Base - NO CDR](https://forums.vitalpbx.org/t/data-base-no-cdr/5630)
**Author:** [@Silvano\_Fernandes](https://forums.vitalpbx.org/u/Silvano_Fernandes)\ **Replies:** 2\ **Last updated:** [August 6, 2025, 12:58pm UTC](https://forums.vitalpbx.org/t/data-base-no-cdr/5630 "2025-08-06T12:58:59Z")
Dear all, I just started using VitalPBX 4.5 and I’m having trouble viewing CDRs in the database. I can’t see CDRs in any of these directories. /var/log/asterisk/cdr-csv /var/log/asterisk/cel-custom /var/log/asterisk… --- ## [Ring Groups Not Ringing to Included Extension](https://forums.vitalpbx.org/t/ring-groups-not-ringing-to-included-extension/5564)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 0\ **Last updated:** [July 11, 2025, 12:53am UTC](https://forums.vitalpbx.org/t/ring-groups-not-ringing-to-included-extension/5564 "2025-07-11T00:53:38Z")
Customer has 6 auto prov’ed Yealink phones which are in 3 different Ring Groups. Worked fine for the first few days, then one handset all of a sudden would only ring on 1 of the 3 RGs but it was still in all the RGs but … --- ## [Yealink W90DM - Base Stations Show "Active" but Not "Active Sync" and Marked as "Abnormal Status"](https://forums.vitalpbx.org/t/yealink-w90dm-base-stations-show-active-but-not-active-sync-and-marked-as-abnormal-status/5530)
**Author:** [@nolto](https://forums.vitalpbx.org/u/nolto)\ **Replies:** 2\ **Last updated:** [July 8, 2025, 1:50pm UTC](https://forums.vitalpbx.org/t/yealink-w90dm-base-stations-show-active-but-not-active-sync-and-marked-as-abnormal-status/5530 "2025-07-08T13:50:37Z")
Hi, I’m experiencing an issue with my Yealink W90DM and W90B base stations. The base stations are using DECT Sync (not LAN Sync), and all firmware is up to date. The sync level is set to “Automatic.” However, the base s… --- ## [TP Link Issues wtih Phone Stability](https://forums.vitalpbx.org/t/tp-link-issues-wtih-phone-stability/5531)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 2\ **Last updated:** [July 4, 2025, 1:09am UTC](https://forums.vitalpbx.org/t/tp-link-issues-wtih-phone-stability/5531 "2025-07-04T01:09:01Z")
We have just had our third customer now who has had a TP Link modem and had issues with their phones on Vital, but not our old system. Their Yealink phones work perfectly on our previous PBX, yet when we move them to Vit… --- ## [User Permissions Issue](https://forums.vitalpbx.org/t/user-permissions-issue/5466)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 0\ **Last updated:** [June 3, 2025, 5:55am UTC](https://forums.vitalpbx.org/t/user-permissions-issue/5466 "2025-06-03T05:55:39Z")
We have out main PBX and then a number of tenants. We manage Vital from our Super Admin login. We have that set with full permissions. However, when creating the user profile for the individual end tenant/customer with … --- ## [External phonebook entries are not uploaded](https://forums.vitalpbx.org/t/external-phonebook-entries-are-not-uploaded/3920)
**Author:** [@ducky](https://forums.vitalpbx.org/u/ducky)\ **Replies:** 7\ **Last updated:** [May 7, 2025, 3:57pm UTC](https://forums.vitalpbx.org/t/external-phonebook-entries-are-not-uploaded/3920 "2025-05-07T15:57:58Z")
I’d like to create a new external phonebook in VitalPBX 4. I download the CSV template, add the entries to the CSV and upload to VitalPBX. New external phonebook is created but there is no data in it. If I try to open … --- ## [Can't install 4.5 - ioncube loader](https://forums.vitalpbx.org/t/cant-install-4-5-ioncube-loader/5285)
**Author:** [@Bill](https://forums.vitalpbx.org/u/Bill)\ **Replies:** 7\ **Last updated:** [April 17, 2025, 1:39pm UTC](https://forums.vitalpbx.org/t/cant-install-4-5-ioncube-loader/5285 "2025-04-17T13:39:49Z")
I understand that others reported this issue as well @mo10 but I couldn’t find a solution Could anyone suggest what am I doing wrong while following this Wiki: https://wiki.vitalpbx.com/wiki/applications/installing-vit… --- ## [Unable to quickly retrieve calls from park](https://forums.vitalpbx.org/t/unable-to-quickly-retrieve-calls-from-park/5205)
**Author:** [@TCE](https://forums.vitalpbx.org/u/TCE)\ **Replies:** 3\ **Last updated:** [March 21, 2025, 11:19pm UTC](https://forums.vitalpbx.org/t/unable-to-quickly-retrieve-calls-from-park/5205 "2025-03-21T23:19:54Z")
TCE Carrier Plus 4.2.0-3 PBX Engine 18.26.0-1 Extensions are not able to pickup calls from park across multiple tenants. Some fail outright and some will complete the pickup after about 1 minute --- ## [Yealink Not Ringing](https://forums.vitalpbx.org/t/yealink-not-ringing/5208)
**Author:** [@LKelly](https://forums.vitalpbx.org/u/LKelly)\ **Replies:** 0\ **Last updated:** [March 21, 2025, 2:12am UTC](https://forums.vitalpbx.org/t/yealink-not-ringing/5208 "2025-03-21T02:12:54Z")
We are having multiple users across multiple tenants experiencing their Yealink stop ringing in the incoming ring group. A restart or reset of the Yealink restores this, however, after a period, it reverts back. All ext… --- ## [WebRTC Vitxi early media not working](https://forums.vitalpbx.org/t/webrtc-vitxi-early-media-not-working/2626)
**Author:** [@RenatoSagcal](https://forums.vitalpbx.org/u/RenatoSagcal)\ **Replies:** 17\ **Last updated:** [March 12, 2025, 2:06am UTC](https://forums.vitalpbx.org/t/webrtc-vitxi-early-media-not-working/2626 "2025-03-12T02:06:54Z")
Hi Guys, Anyone here experiencing this issue on Vitxi when calling. Even though the number that I’m calling is offline or inactive it keeps on ringing. I already disabled Ringing Tone option in Dial profile but still sa… --- ## [Disable ICMP (4.5)](https://forums.vitalpbx.org/t/disable-icmp-4-5/5102)
**Author:** [@pedrospuds](https://forums.vitalpbx.org/u/pedrospuds)\ **Replies:** 2\ **Last updated:** [February 17, 2025, 4:56pm UTC](https://forums.vitalpbx.org/t/disable-icmp-4-5/5102 "2025-02-17T16:56:40Z")
Where has the disable ICMP Option been moved to in version 4.5 ? It used to be in the firewall page but is now gone. Any idea how I can disable IMCP [Next page](https://forums.vitalpbx.org/c/reporting-an-issue/vitalpbx-4/22.md?page=1)