# Sonata Dialer Issues **URL:** https://forums.vitalpbx.org/c/reporting-an-issue/sonata-dialer-issues/18.md [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) --- ## [About the Sonata Dialer Issues category](https://forums.vitalpbx.org/t/about-the-sonata-dialer-issues-category/950)
**Author:** [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Replies:** 0
Report issues related to the Sonata Dialer add-on The report must include: VitalPBX Version Sonata Dialer Version Screenshots of the Issue Steps to reproduce the isse --- ## [Broadcast Campaigns CID name/number issue](https://forums.vitalpbx.org/t/broadcast-campaigns-cid-name-number-issue/6105)
**Author:** [@iquest](https://forums.vitalpbx.org/u/iquest)\ **Replies:** 0\ **Last updated:** [March 10, 2026, 3:36pm UTC](https://forums.vitalpbx.org/t/broadcast-campaigns-cid-name-number-issue/6105 "2026-03-10T15:36:19Z")
When creating a Broadcast campaign with blank “CID name” and “CID number”, the dialing will have “asterisk” in the “FROM” field, even though the “Overwrite CID” being set to Yes in any “outbound Route” available. PABX … --- ## [Sonata Dialer Agent Login (The connection to the server has failed.)](https://forums.vitalpbx.org/t/sonata-dialer-agent-login-the-connection-to-the-server-has-failed/4917)
**Author:** [@RenatoSagcal](https://forums.vitalpbx.org/u/RenatoSagcal)\ **Replies:** 26\ **Last updated:** [February 11, 2026, 11:32am UTC](https://forums.vitalpbx.org/t/sonata-dialer-agent-login-the-connection-to-the-server-has-failed/4917 "2026-02-11T11:32:26Z")
Hello Guys, Please help our agent unable to login in Sonata Dialer. Getting an error “FAILED CONNECTION. The connection to the server has failed” Saw an error on the browser console and says “Websocket connection error”… --- ## [SONATA DIALER - 404 Not Found](https://forums.vitalpbx.org/t/sonata-dialer-404-not-found/5631)
**Author:** [@Silvano\_Fernandes](https://forums.vitalpbx.org/u/Silvano_Fernandes)\ **Replies:** 5\ **Last updated:** [August 6, 2025, 3:35pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-404-not-found/5631 "2025-08-06T15:35:18Z")
Dear, I’m using VitalPBX 4.5 and have access to all SONATAS, but except for SONATA DIALER, I don’t have access. I try to access it and get the error below. 404 Not Found nginx/1.22.1 Thank you for your support in hel… --- ## [Sonata Dialer: Broadcast Campaigns, how does it work?](https://forums.vitalpbx.org/t/sonata-dialer-broadcast-campaigns-how-does-it-work/4217)
**Author:** [@gmap](https://forums.vitalpbx.org/u/gmap)\ **Replies:** 33\ **Last updated:** [July 10, 2025, 7:00am UTC](https://forums.vitalpbx.org/t/sonata-dialer-broadcast-campaigns-how-does-it-work/4217 "2025-07-10T07:00:27Z")
Hello dear team Since Broadcast Campaigns feature was added to Sonata Dialer, it seams like the Wiki doesnt mentionne it yet. How does this really work? We created a broadcast campaing for testing and linked it to IVR… --- ## [It takes very long for calls to get placed](https://forums.vitalpbx.org/t/it-takes-very-long-for-calls-to-get-placed/4945)
**Author:** [@MKhan](https://forums.vitalpbx.org/u/MKhan)\ **Replies:** 2\ **Last updated:** [February 13, 2025, 10:17pm UTC](https://forums.vitalpbx.org/t/it-takes-very-long-for-calls-to-get-placed/4945 "2025-02-13T22:17:39Z")
I’ve configured a broadcast campaign but it takes hours to start calling, all calls are queued, I’m running the latest version of vital pbx, the time zone is configured correctly. --- ## [Sonata Dialer Issues](https://forums.vitalpbx.org/t/sonata-dialer-issues/963)
**Author:** [@PitzKey](https://forums.vitalpbx.org/u/PitzKey)\ **Replies:** 10\ **Last updated:** [January 21, 2025, 8:30pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-issues/963 "2025-01-21T20:30:19Z")
Hello, A couple of issues. VitalPBX 3.1.5-4 Sonata Dialer 1.0.0-2 Users \> Users and you click on the list of users on the right, it shows you the Username and Email, I think it should rather be the Full Name instead… --- ## [Sonata Dialer Agent Permission/Login Issues on VitalPBX 4.5.0-4](https://forums.vitalpbx.org/t/sonata-dialer-agent-permission-login-issues-on-vitalpbx-4-5-0-4/4919)
**Author:** [@zahid](https://forums.vitalpbx.org/u/zahid)\ **Replies:** 0\ **Last updated:** [January 21, 2025, 2:07pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-agent-permission-login-issues-on-vitalpbx-4-5-0-4/4919 "2025-01-21T14:07:00Z")
Agent Unable to Login or Access Assigned Campaigns After creating a user with the Agent role, the user is unable to log in successfully and encounters errors when trying to access assigned campaigns. Despite proper con… --- ## [WIKI Sonata Dialer: Issue when launching campain](https://forums.vitalpbx.org/t/wiki-sonata-dialer-issue-when-launching-campain/2822)
**Author:** [@gmap](https://forums.vitalpbx.org/u/gmap)\ **Replies:** 5\ **Last updated:** [May 31, 2023, 5:01pm UTC](https://forums.vitalpbx.org/t/wiki-sonata-dialer-issue-when-launching-campain/2822 "2023-05-31T17:01:02Z")
Hello team I want to launch my First Campaign using Sonata Dialer. i have created Contact list, Form, etc, all fine! After creating the campaign, i try to connect as assigned agent, i have a black screen like bellow s… --- ## [Sonata Dialer: Unable to import contact files .csv](https://forums.vitalpbx.org/t/sonata-dialer-unable-to-import-contact-files-csv/2804)
**Author:** [@gmap](https://forums.vitalpbx.org/u/gmap)\ **Replies:** 5\ **Last updated:** [May 31, 2023, 2:41pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-unable-to-import-contact-files-csv/2804 "2023-05-31T14:41:44Z")
Hello team We are facing issue while importing .CSV file containing contacts. The file seams well formated but doesnt import --- ## [Sonata Dialer: unable to create new Queue](https://forums.vitalpbx.org/t/sonata-dialer-unable-to-create-new-queue/2682)
**Author:** [@gmap](https://forums.vitalpbx.org/u/gmap)\ **Replies:** 0\ **Last updated:** [April 27, 2023, 4:08pm UTC](https://forums.vitalpbx.org/t/sonata-dialer-unable-to-create-new-queue/2682 "2023-04-27T16:08:34Z")
Hello team We are unable to create new Queue on Sonata Dialer even if we are connected as Admin Can someone help? Best regards --- ## [Total Call Not Increase on Report -\> Call by Agent](https://forums.vitalpbx.org/t/total-call-not-increase-on-report-call-by-agent/1835)
**Author:** [@x\_mos](https://forums.vitalpbx.org/u/x_mos)\ **Replies:** 12\ **Last updated:** [October 27, 2022, 5:39am UTC](https://forums.vitalpbx.org/t/total-call-not-increase-on-report-call-by-agent/1835 "2022-10-27T05:39:31Z")
Hi VitalPBX, Every time I make a call from the sonata dialer, Report → Call By Agent should increase, but in the real experiment I did, I found something odd. The scenario I did was: Dialer Call Customer → Phone Custo… --- ## [Contact Lists Format](https://forums.vitalpbx.org/t/contact-lists-format/951)
**Author:** [@MASTERING\_VOIP](https://forums.vitalpbx.org/u/MASTERING_VOIP)\ **Replies:** 9\ **Last updated:** [February 4, 2022, 10:14pm UTC](https://forums.vitalpbx.org/t/contact-lists-format/951 "2022-02-04T22:14:57Z")
Hi All, Please provide some example “Contact Lists” format xls, csv with multi number (phone1, phone2, phone3) Thanks