# FAQ **URL:** https://forums.vitalpbx.org/c/faq/14.md?page=1 [Latest](https://forums.vitalpbx.org/latest.md) · [Categories](https://forums.vitalpbx.org/categories.md) **Page:** 2 --- ## [How can I see the bandwidth consumption of my server in real time?](https://forums.vitalpbx.org/t/how-can-i-see-the-bandwidth-consumption-of-my-server-in-real-time/3389)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [October 26, 2023, 11:59am UTC](https://forums.vitalpbx.org/t/how-can-i-see-the-bandwidth-consumption-of-my-server-in-real-time/3389 "2023-10-26T11:59:32Z")
To monitor bandwidth usage in real-time on a VitalPBX 4 server, there are several tools you can use. Below are some of the most popular: iftop: iftop displays real-time bandwidth usage on a network interface. It’s simi… --- ## [Why did Asterisk remove SIP in favor of PJSIP?](https://forums.vitalpbx.org/t/why-did-asterisk-remove-sip-in-favor-of-pjsip/3388)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [October 26, 2023, 11:34am UTC](https://forums.vitalpbx.org/t/why-did-asterisk-remove-sip-in-favor-of-pjsip/3388 "2023-10-26T11:34:30Z")
Starting with VitalPBX 4 we decided to completely remove SIP in favor of PJSIP, since this new technology provides better functionality. Also Asterisk decided to stop supporting SIP from version 17 and will remove it co… --- ## [How to migrate large volumes of Recordings, CDRs and Statistics from one VitalPBX to another VitalPBX](https://forums.vitalpbx.org/t/how-to-migrate-large-volumes-of-recordings-cdrs-and-statistics-from-one-vitalpbx-to-another-vitalpbx/2775)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [May 20, 2023, 7:10pm UTC](https://forums.vitalpbx.org/t/how-to-migrate-large-volumes-of-recordings-cdrs-and-statistics-from-one-vitalpbx-to-another-vitalpbx/2775 "2023-05-20T19:10:48Z")
On some occasions, the amount of recordings that we have in a VitalPBX makes it impossible to make a backup to transfer it to another server. Even though we can do the backup from the console, there might not be enough s… --- ## [How do I get help with a technical issue on my VitalPBX?](https://forums.vitalpbx.org/t/how-do-i-get-help-with-a-technical-issue-on-my-vitalpbx/87)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:23pm UTC](https://forums.vitalpbx.org/t/how-do-i-get-help-with-a-technical-issue-on-my-vitalpbx/87 "2021-07-17T16:23:49Z")
We recommend you visit our forum at the following link: https://forums.vitalpbx.org/ You can also visit our wiki at the following link: If you want professional remote support, one of our engineers will be able to a… --- ## [How do I activate my VitalPBX system?](https://forums.vitalpbx.org/t/how-do-i-activate-my-vitalpbx-system/86)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:23pm UTC](https://forums.vitalpbx.org/t/how-do-i-activate-my-vitalpbx-system/86 "2021-07-17T16:23:14Z")
VitalPBX has several versions Community, no activation required Enterprise, to activate this version it is necessary to buy a subscription either yearly or monthly. Call Center, to activate this version it is necessary… --- ## [How can I get VitalPBX, and where can I install it?](https://forums.vitalpbx.org/t/how-can-i-get-vitalpbx-and-where-can-i-install-it/65)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:43pm UTC](https://forums.vitalpbx.org/t/how-can-i-get-vitalpbx-and-where-can-i-install-it/65 "2021-07-17T13:43:31Z")
You can download VitalPBX directly from the downloads section in our website. You can then install it on a Virtual Machine or dedicated server. We also have some instructions on how to use a VPS installation script we ha… --- ## [Does VitalPBX require a License for the number of Extensions, IVRs, Queues, Trunks, and other features?](https://forums.vitalpbx.org/t/does-vitalpbx-require-a-license-for-the-number-of-extensions-ivrs-queues-trunks-and-other-features/66)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:44pm UTC](https://forums.vitalpbx.org/t/does-vitalpbx-require-a-license-for-the-number-of-extensions-ivrs-queues-trunks-and-other-features/66 "2021-07-17T13:44:36Z")
For features we have deemed essential, you do not require a license. So with the Community Version of VitalPBX, you get unlimited extension, IVRs, Queue, Trunks, Announcements, agents, and more. Licenses are only require… --- ## [Do I need to get a trial license to try out all of VitalPBX’s commercial add-ons?](https://forums.vitalpbx.org/t/do-i-need-to-get-a-trial-license-to-try-out-all-of-vitalpbx-s-commercial-add-ons/67)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:45pm UTC](https://forums.vitalpbx.org/t/do-i-need-to-get-a-trial-license-to-try-out-all-of-vitalpbx-s-commercial-add-ons/67 "2021-07-17T13:45:14Z")
All of our add-on modules can be installed even the commercial add-ons without a license, including all the Commercial Add-ons. You will get all of the features for an unlimited amount of time, you will only be limited t… --- ## [Are the add-ons licenses a one-time payment or a monthly or yearly payment?](https://forums.vitalpbx.org/t/are-the-add-ons-licenses-a-one-time-payment-or-a-monthly-or-yearly-payment/68)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:46pm UTC](https://forums.vitalpbx.org/t/are-the-add-ons-licenses-a-one-time-payment-or-a-monthly-or-yearly-payment/68 "2021-07-17T13:46:03Z")
Individual licenses purchased through the store on our website are one-time payments. Licensing Plans on the other hand, will license all of the commercial add-on modules, are subscriptions, so for these you an choose be… --- ## [Does VitalPBX offer a Multi-Tenant Solution?](https://forums.vitalpbx.org/t/does-vitalpbx-offer-a-multi-tenant-solution/69)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:47pm UTC](https://forums.vitalpbx.org/t/does-vitalpbx-offer-a-multi-tenant-solution/69 "2021-07-17T13:47:29Z")
Yes, we do have a Multi-Tenant module you can install on VitalPBX. This will allow you to have multiple clients using a single instance. The tenant will feel as if they where individual PBX systems, even though they bel… --- ## [What is the difference between the Enterprise Plan and the Carrier Plan?](https://forums.vitalpbx.org/t/what-is-the-difference-between-the-enterprise-plan-and-the-carrier-plan/70)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:48pm UTC](https://forums.vitalpbx.org/t/what-is-the-difference-between-the-enterprise-plan-and-the-carrier-plan/70 "2021-07-17T13:48:41Z")
The Enterprise and Carrier Plans will both license all the commercial add-ons for VitalPBX, including the Sonata Switchboard, Recordings, and Billing. The difference is that the Carrier Plan will grant you unlimited tena… --- ## [What are your recommended SoftPhone devices?](https://forums.vitalpbx.org/t/what-are-your-recommended-softphone-devices/71)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:49pm UTC](https://forums.vitalpbx.org/t/what-are-your-recommended-softphone-devices/71 "2021-07-17T13:49:40Z")
VitalPBX works with any device that uses standard SIP/PJSIP. We don’t focus on specific brands, so you can choose any you desire. We do have our own clients, like the VitalPBX Communicator or VitXi, but you are not oblig… --- ## [What is the difference between the Branding Module and the White Label Program?](https://forums.vitalpbx.org/t/what-is-the-difference-between-the-branding-module-and-the-white-label-program/73)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:51pm UTC](https://forums.vitalpbx.org/t/what-is-the-difference-between-the-branding-module-and-the-white-label-program/73 "2021-07-17T13:51:28Z")
With the Branding Module you can change the logo for the desktop and mobile view of the VitalPBX Server UI, one (1) base color, APP Name, APP Title, social media links, video conferencing server link, and login footer. … --- ## [Does the Branding Module also include the Sonata Applications?](https://forums.vitalpbx.org/t/does-the-branding-module-also-include-the-sonata-applications/74)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:53pm UTC](https://forums.vitalpbx.org/t/does-the-branding-module-also-include-the-sonata-applications/74 "2021-07-17T13:53:12Z")
There are two versions of Branding, the normal one that you can buy in the Store and that comes with the Enterprise, Carrier and Call Center plans and the Barnding Plus that only comes with the Carrier Plus plan. Only on… --- ## [Does the White Label Program include the VitalPBX Communicator?](https://forums.vitalpbx.org/t/does-the-white-label-program-include-the-vitalpbx-communicator/76)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:11pm UTC](https://forums.vitalpbx.org/t/does-the-white-label-program-include-the-vitalpbx-communicator/76 "2021-07-17T16:11:34Z")
No, the White Label Program as of this moment does not include the VitalPBX Communicator or the VitXi Applications (WebRTC or Mobile). We offer services for the Windows PC Version of the VitalPBX Communicator. So for mor… --- ## [When deploying High Availability, can one license work for both servers?](https://forums.vitalpbx.org/t/when-deploying-high-availability-can-one-license-work-for-both-servers/79)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:17pm UTC](https://forums.vitalpbx.org/t/when-deploying-high-availability-can-one-license-work-for-both-servers/79 "2021-07-17T16:17:25Z")
No, when you make a High availability Deployment, both servers need to have the same specifications, meaning same CPU, Memory, Storage, and Licensing. So if Server A has an Enterprise License, then Server B needs to have… --- ## [Can I deploy High Availability on a VPS Service?](https://forums.vitalpbx.org/t/can-i-deploy-high-availability-on-a-vps-service/80)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:18pm UTC](https://forums.vitalpbx.org/t/can-i-deploy-high-availability-on-a-vps-service/80 "2021-07-17T16:18:11Z")
Not at this moment. High Availability with VitalPBX is designed for a Data Center environment, where you have full control of the network and installation process. Since you require to have three IP addresses, and need t… --- ## [Does VitalPBX offer support?](https://forums.vitalpbx.org/t/does-vitalpbx-offer-support/81)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:20pm UTC](https://forums.vitalpbx.org/t/does-vitalpbx-offer-support/81 "2021-07-17T16:20:00Z")
Yes, we do have Professional Support Packages available. You can choose between 2, 3, and 5 hours. Your support time does not have an expiration date, so if you purchase 5 hours, and use only 2 hours, you can always use … --- ## [What can VitalPBX do with the Support Packages?](https://forums.vitalpbx.org/t/what-can-vitalpbx-do-with-the-support-packages/82)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:20pm UTC](https://forums.vitalpbx.org/t/what-can-vitalpbx-do-with-the-support-packages/82 "2021-07-17T16:20:53Z")
With the support packages you will have direct contact with one of our support engineers. You can then have a remote connection scheduled, have support through our ticketing system, request a web meeting, or share speci… --- ## [Where can I find more details on the type of commercial modules available for VitalPBX?](https://forums.vitalpbx.org/t/where-can-i-find-more-details-on-the-type-of-commercial-modules-available-for-vitalpbx/88)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:25pm UTC](https://forums.vitalpbx.org/t/where-can-i-find-more-details-on-the-type-of-commercial-modules-available-for-vitalpbx/88 "2021-07-17T16:25:04Z")
VitalPBX has many add-ons, some free and others commercial, to know more about our commercial add-ons visit our store at the following link: --- ## [How many concurrent calls does VitalPBX support?](https://forums.vitalpbx.org/t/how-many-concurrent-calls-does-vitalpbx-support/59)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:36pm UTC](https://forums.vitalpbx.org/t/how-many-concurrent-calls-does-vitalpbx-support/59 "2021-07-17T13:36:56Z")
For a long time many people have asked us the following: “What is the concurrent call capacity of VitalPBX or Asterisk?… What is the bandwidth consumption for calls in VitalPBX or Asterisk?” --- ## [Is it possible to install VitalPBX in high availability?](https://forums.vitalpbx.org/t/is-it-possible-to-install-vitalpbx-in-high-availability/60)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 1:38pm UTC](https://forums.vitalpbx.org/t/is-it-possible-to-install-vitalpbx-in-high-availability/60 "2021-07-17T13:38:52Z")
VitalPBX High Availability High availability is a characteristic of a system which aims to ensure an agreed level of operational performance, usually uptime, for a higher than normal period. Make a high-availability clu… --- ## [Does VitalPBX have a High Availability or Fail Over option?](https://forums.vitalpbx.org/t/does-vitalpbx-have-a-high-availability-or-fail-over-option/78)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 4:16pm UTC](https://forums.vitalpbx.org/t/does-vitalpbx-have-a-high-availability-or-fail-over-option/78 "2021-07-17T16:16:21Z")
Yes, we do have that option. You can read a detailed guide on how you can do this on this article we wrote about High Availability. VitalPBX Version 4 --- ## [How many VitXi Users does my Server support?](https://forums.vitalpbx.org/t/how-many-vitxi-users-does-my-server-support/2609)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [April 7, 2023, 2:17pm UTC](https://forums.vitalpbx.org/t/how-many-vitxi-users-does-my-server-support/2609 "2023-04-07T14:17:37Z")
The number of simultaneous VitXi Users will depend on the characteristics of your Server, especially the RAM memory. Each VitXi user consumes an average of 3 Apache sessions. Apache is configured to support 150 session… --- ## [How do I permanently move the recordings to a new Disk?](https://forums.vitalpbx.org/t/how-do-i-permanently-move-the-recordings-to-a-new-disk/918)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [January 27, 2022, 10:40am UTC](https://forums.vitalpbx.org/t/how-do-i-permanently-move-the-recordings-to-a-new-disk/918 "2022-01-27T10:40:08Z")
All the steps will be made in the Linux console with root privileges. The aim is to move the monitor folder to a different location, in this case in an additional disk mounted on the server. 1.- Stop Asterisk. This step… --- ## [How to connect an external drive (NAS or Storage Server) in VitalPBX to store the recordings?](https://forums.vitalpbx.org/t/how-to-connect-an-external-drive-nas-or-storage-server-in-vitalpbx-to-store-the-recordings/2623)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [April 11, 2023, 6:51pm UTC](https://forums.vitalpbx.org/t/how-to-connect-an-external-drive-nas-or-storage-server-in-vitalpbx-to-store-the-recordings/2623 "2023-04-11T18:51:19Z")
There are several ways to add more disk capacity to our VitalPBX server, next we will show how to create and connect a remote storage unit. Scenery We have two servers: 1.- VitalPBX Server 2.- Storage Server Server … --- ## [How to add disk space in a Digital Ocean Droplet?](https://forums.vitalpbx.org/t/how-to-add-disk-space-in-a-digital-ocean-droplet/2622)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [April 11, 2023, 6:02pm UTC](https://forums.vitalpbx.org/t/how-to-add-disk-space-in-a-digital-ocean-droplet/2622 "2023-04-11T18:02:35Z")
There are two ways to add space to your Digital Ocean Droplet: 1.- By doing the Resize of our Droplet (an option that you find in the list of your Droplet, in the menu at the end that is shown with 3 dots “…”), which in… --- ## [Does VitalPBX offer a trial version?](https://forums.vitalpbx.org/t/does-vitalpbx-offer-a-trial-version/1654)
**Author:** [@miguel](https://forums.vitalpbx.org/u/miguel)\ **Replies:** 0\ **Last updated:** [August 12, 2022, 9:48pm UTC](https://forums.vitalpbx.org/t/does-vitalpbx-offer-a-trial-version/1654 "2022-08-12T21:48:18Z")
If you want to test VitalPBX, you don’t need a Trial license. You can download VitalPBX directly through our website, and install it on any dedicated hardware, virtual machine, or VPS Service Provider like Amazon AWS, Go… --- ## [Microsoft Teams Direct Routing IP Addresses](https://forums.vitalpbx.org/t/microsoft-teams-direct-routing-ip-addresses/2544)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [March 23, 2023, 10:55pm UTC](https://forums.vitalpbx.org/t/microsoft-teams-direct-routing-ip-addresses/2544 "2023-03-23T22:55:51Z")
When using your own SIP Trunk (BYOT) in combination with a VitalPBX to setup Direct Routing to Microsoft Teams you will need to make some firewall rules. You can find the up to date IP addresses in belows chapters. This… --- ## [How to correctly configure VitalPBX Mobile](https://forums.vitalpbx.org/t/how-to-correctly-configure-vitalpbx-mobile/899)
**Author:** [@admin](https://forums.vitalpbx.org/u/admin)\ **Replies:** 0\ **Last updated:** [January 22, 2022, 6:10pm UTC](https://forums.vitalpbx.org/t/how-to-correctly-configure-vitalpbx-mobile/899 "2022-01-22T18:10:26Z")
The new version of VitalPBX Mobile requires the following configuration to work correctly: You have to create a dedicated PJSIP account with two contacts as maximum. Don’t use the same account for other devices. e.g.: … [Previous page](https://forums.vitalpbx.org/c/faq/14.md) [Next page](https://forums.vitalpbx.org/c/faq/14.md?page=2)