Hi, I just installed Sonata Stats to test before we purchase but I’m encountering similar issues, The only figures I appear to get are “Outgoing Calls Details” everything else appears to be blank.
Call Reports Summary show 2 queues considered but all stats are 0.
Incase it matters, I’ve just upgraded from VitalPBX 2 to 3 using the update script below
transferred all operators in the queue to the DYNAMIC state - and the calls were no longer distributed.
what needs to be done so that the queue distributes calls and at the same time information about agents is displayed in the statistics?
Do not work. Agent’s made logout, then done setting as Dynamic, then update system, then agent’s login.
They awaiting in avaible state, calls collect in queue, but do not ditribute to awaiting agent.
The most enhanced call center call distribution is figuring out the right ring strategy along with Dynamic Agents. In my opinion, the most ideal call center should be the following: Ring Strategy = rrmemory, Skip Busy = enabled, wrap up time = reasonable time. but obviously, it is not for every situation.
Once you do like I mentioned, your reports will also be very accurate. Menaing, there’s no such a thing that a call rings an agent and they weren’t supposed to answer. If an agent didn’t answer a call that rang by them, they can be held accountable…